Qualified Success Architect, Internal Enablement

100 Salesforce, Inc.; Seattle (WA); On-site; USD 123,000 - 186,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce is seeking an Enablement Specialist to own onboarding for Qualified Success Architects (QSAs) and drive their certification. You will coordinate training sessions with Product experts, maintain Knowledge Base content in Guru, and support large enablement initiatives with the CS Enablement Manager.

You’ll build deep product knowledge across the Qualified platform to serve as a trusted resource for the CS/QSA team and collaborate cross-functionally in a fast-paced startup environment.

Qualifications

• 5–10 years of Mid Market/Enterprise software experience.
• Customer success, account management, or similar SaaS role experience.
• Experience coaching or mentoring colleagues.
• Strong organizational skills with multiple onboarding timelines.
• Excellent written and verbal communication skills.
• Familiarity with Guru, Notion or similar knowledge platforms.
• Comfort working cross-functionally with Product teams.
• Curiosity about product and how things work.
• Willingness to operate in a fast-paced startup environment.
• Passion for setting up new teammates for long-term success.

Responsibilities

• Own the new hire onboarding program for QSAs and be primary contact.
• Drive QSA certification progress and accelerate pace when needed.
• Coordinate and host CS 5-star Enablement sessions with Product experts.
• Keep Guru knowledge base current and manage knowledge agents.
• Support larger enablement projects with the Manager of CS Enablement.
• Build product knowledge across the Qualified platform for the CS/QSA team.

Skills

Organizational skills

Written and verbal communication

Coaching/mentoring

Cross-functional collaboration

Knowledge management tools

Tools

Guru

Notion

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You Will Be Doing

• Own the new hire onboarding program for new Qualified Success Architects (QSAs) - serving as their primary point of contact, checking in regularly, coordinating system access, and following up with IT to keep onboarding moving.
• Drive new hires toward QSA certification, tracking progress and proactively pushing pace when things stall.
• Coordinate and host CS 5-star Enablement - our biweekly live training sessions for the CS/QSA team - partnering with Product and subject matter experts to ensure content is ready and relevant.
• Keep our internal knowledge base (Guru) current, including managing knowledge agents.
• Support larger enablement projects and initiatives alongside the Manager of CS Enablement.
• Build strong product knowledge across the Qualified platform so you can serve as a trusted resource the broader CS/QSA team leans on.

Qualifications

• 5-10 years of Mid Market/Enterprise software experience.
• Prior experience in customer success, account management, or a similar customer-facing SaaS role - experience with Qualified's platform is a strong plus.
• Experience coaching or teaching colleagues - whether as a team lead, informal mentor, or similar role.
• Strong organizational skills and comfort managing multiple onboarding timelines and projects at once.
• Excellent written and verbal communication skills.
• Experience with (or aptitude for) knowledge management tools like Guru, Notion, or similar platforms.
• Comfort working cross-functionally with Product and subject matter experts to keep training content current.
• Deep curiosity about the product - you enjoy going deep on how things work.
• Must be willing to work in a fast-paced startup environment with multiple roles.
• Passion for setting up new team members for long-term success.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

The typical base salary range for this position is $123,100 - $186,300 annually.

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Accommodations

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.