Qualified Professional-I/DD

3msservicesllc; Charlotte (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Hybrid work model

Job summary

3M's Services LLC is seeking a Qualified Professional to oversee community-based supports for individuals with IDD and mental health needs in North Carolina. The role emphasizes person-centered services, independence, and community involvement.

The QP will manage a caseload, collaborate with families, Care Managers, and staff, and ensure compliance with plans while promoting dignity and growth.

Qualifications

• Experience coordinating ISP/Plan of Care meetings.
• Ability to supervise Direct Support Professionals and coach staff.
• Strong communication with families, guardians, and care teams.

Responsibilities

• Manage an assigned caseload of individuals receiving community-based services.
• Coordinate and monitor services according to ISP/Plan of Care.
• Participate in ISP and treatment team meetings and planning meetings.
• Maintain regular communication with individuals, families/guardians, Care Managers, and leadership.
• Complete required member monitoring and site visits.
• Monitor goals, progress, and service utilization.
• Supervise and support Direct Support Professionals.
• Conduct staff observations and supervision visits.
• Train staff on goals, support needs, and documentation.
• Review service documentation for accuracy and timeliness.
• Monitor authorizations, consents, and assessments.
• Monitor EVV compliance where applicable.
• Identify barriers and coordinate resolutions with departments.
• Assist with interviewing.

Skills

Caseload management

Community-based services

Staff supervision

ISP & Plan review

Education

Bachelor's degree in Human Services

Tools

EVV systems

Job description

About 3MS Services LLC

Founded in 2022, 3M's Services LLC (Michelle's Mindful Movements) is a mission-driven agency providing high-quality support to individuals with intellectual and developmental disabilities (IDD) and mental health diagnoses across North Carolina.

Inspired by the founder's late sister, Tamara Michelle Martin, our company was built on a foundation of compassion, integrity, and purpose. Every service we provide is a reflection of our commitment to "Making the Impossible Possible" empowering individuals to live with dignity, independence, and opportunity.

Our motto, "Making the Impossible Possible," is more than words - it's how we approach every individual, every family, and every challenge. Whether it's residential support, respite care, peer support, or employment assistance, our team shows up with compassion, patience, and the drive to make a real difference.

Why Choose Us:

• Modern Office Setting that fosters collaboration and creativity
• Opportunities for Growth: We are committed to helping you grow both professionally and personally
• Field Work that lets you make a direct impact on the lives of individuals in your community
• Competitive Pay & Benefit s

Company:

• 3M's Services LLC
• Employment Type: Full-Time, W-2
• Schedule: Monday-Friday
• Work Location: Hybrid - Office, Community & Remote
• Reports To: Program Director

About the Position

3M's Services LLC is seeking an experienced and motivated Qualified Professional to join our growing team.

The QP plays an important role in ensuring individuals with Intellectual Developmental Disabilities (I/DD) receive high-quality, person-centered services that promote independence, community involvement, choice, dignity, and personal growth.

This position is ideal for a human services professional who enjoys a combination of caseload management, working in the community, supporting direct care staff, collaborating with families and Care Managers, and ensuring services remain compliant and effective. The QP will manage an assigned caseload and work closely with the Program Director, Direct Support Professionals, families/guardians, Care Managers, and other members of the individual's support team.

What You'll Do

• Manage and oversee an assigned caseload of individuals receiving community-based services.
• Coordinate and monitor services according to each individual's ISP/Plan of Care and authorized services.
• Participate in ISP meetings, treatment team meetings, and other person-centered planning meetings.
• Maintain regular communication with individuals, families/guardians, Care Managers, and Executive Leadership.
• Complete required member monitoring and community/site visits.
• Monitor individual goals, progress, service utilization, and overall quality of services.
• Supervise, coach, and support Direct Support Professionals assigned to your caseload.
• Conduct staff observations and required supervision visits.
• Train staff on individual goals, support needs, documentation expectations, and service requirements.
• Review service documentation for accuracy, quality, and timely completion.
• Monitor authorizations, consents, assessments, and other required documentation.
• Monitor EVV compliance for applicable services.
• Identify staffing or service-delivery barriers and work with the appropriate departments to resolve them.
• Assist with interviewing