QP Engineer

Foxconn-Pce-Technology; Santa Clara (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

Foxconn-Pce-Technology in Santa Clara, CA seeks a QP(DCC, Customer Service, QS) Engineer to lead quality program management, document control, and customer quality support across AI server and rack manufacturing, from NPI to MP.

You will drive QMS compliance with ISO 9001, coordinate audits and CAPA actions, manage quality deliverables, track KPIs, and work with cross-functional teams to ensure product quality and customer satisfaction throughout the lifecycle.

Qualifications

• Bachelor's degree in Engineering, Quality, Business Administration, or related field.
• ISO 9001 Lead Auditor, CQE, Lean Six Sigma, or related quality certification preferred.
• 4-7 years of quality program, quality system, document control, customer quality experience in electronics manufacturing or related industries.

Responsibilities

• Manage customer quality programs by reviewing requirements, specifications, quality agreements, quality deliverables, customer communication, complaints, RMA coordination, portals, and scorecards.
• Administer Document Control Center activities, including controlled-document creation, review, approval, revision control, distribution, retention, obsolescence, and engineering-change updates.
• Develop and maintain QMS documentation, procedures, work instructions, forms, quality records, control plans, quality plans, inspection criteria, and NPI quality deliverables in line with ISO 9001 and customer requirements.
• Coordinate customer complaints, 8D/CAPA responses, internal/customer/QMS audits, audit findings, closure actions, verification of effectiveness, and controlled records for traceability and compliance.
• Track quality KPIs, document status, audit findings, customer complaints, CAPA aging, and on-time closure; drive continuous improvement and train teams on document control, QMS, and customer quality requirements.

Skills

Quality program management

Document control

Customer quality

Quality system management

Education

Bachelor's degree in Engineering, Quality, Business Administration

ISO 9001 Lead Auditor certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

All Salaried exempt employees Full-Time Santa Clara, CA, US

Salary Range: $120,000.00 To $140,000.00 Annually

Company Overview:

Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world’s largest electronics manufacturer and leading provider of technological solutions with a network of over 233 campuses across 24 countries. In the US, Foxconn employs 8,000 across 56 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas, and California. As of 2025, Foxconn ranks 28 th among the Fortune Global 500 and reported revenue of approximately USD $259 billion.

The company’s diverse product offerings span four major segments: smart consumer electronics, cloud, and networking solutions, computing, and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3+3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together, these initiatives position the company as a leader in innovation for the 21st century.

Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious production methods.

Job Summary:

The QP(DCC, Customer Service, QS) Engineer is responsible for quality program management, document control (DCC), customer quality service, and quality system (QS) management for AI server and rack manufacturing operations, supporting the product lifecycle from New Product Introduction (NPI) through production ramp and Mass Production (MP). This role manages the quality management system and controlled documentation, drives customer quality programs and complaint response, and coordinates internal, customer, and certification audits to ensure documentation integrity, quality system compliance, and customer satisfaction. The QP(DCC, Customer Service, QS) Engineer works closely with Quality Management, Manufacturing, Engineering, Program Management, Supply Chain, and customer-facing teams to protect product quality and customer requirements.

Duties and Responsibilities:

• Manage customer quality programs by reviewing requirements, specifications, quality agreements, quality deliverables, customer communication, complaints, RMA coordination, portals, and scorecards.
• Administer Document Control Center activities, including controlled-document creation, review, approval, revision control, distribution, retention, obsolescence, and engineering-change updates.
• Develop and maintain QMS documentation, procedures, work instructions, forms, quality records, control plans, quality plans, inspection criteria, and NPI quality deliverables in line with ISO 9001 and customer requirements.
• Coordinate customer complaints, 8D/CAPA responses, internal/customer/QMS audits, audit findings, closure actions, verification of effectiveness, and controlled records for traceability and compliance.
• Track quality KPIs, document status, audit findings, customer complaints, CAPA aging, and on-time closure; drive continuous improvement and train teams on document control, QMS, and customer quality requirements.

Education:

• Bachelor's degree in Engineering, Quality, Business Administration, or a related field required.
• ISO 9001 Lead Auditor, CQE, Lean Six Sigma, quality auditing, or related quality certification preferred.

Experience:

• 4-7 years of quality program, quality system, document control, customer quality, or related quality experience in electronics manufacturing or related industries.
• Demonstrated experience with ISO 9001 quality management systems, document control, quality records, quality-system audits, customer quality communication, complaints, RMA, and scorecards or portals.
• Experience with 8D, 5 Why, fishbone analysis, CAPA, audit processes, and quality priorities in complex electromechanical or high-mix manufacturing environments preferred.

EEOC Statement

Foxconn is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Foxconn prohibits discrimination and harassment of any kind and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, sexual orientation, ethnicity or national origin, age, disability, marital status, genetics, pregnancy, or any other protected characteristic as outlined by federal law. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.