QCS Resident Service Technician (Hawesville, KY)

ABB Schweiz AG; Hawesville (KY); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a QCS Resident Service Technician to join their team in Hawesville, KY. This role offers a unique opportunity to engage in preventive and corrective maintenance of advanced quality control systems. You will be responsible for troubleshooting electrical and mechanical issues, providing exceptional customer service, and documenting maintenance tasks. The ideal candidate will have a strong electrical background, excellent problem-solving skills, and a passion for delivering high-quality service. Join a company that values diversity and innovation while contributing to sustainable solutions in the process automation sector.

Qualifications

• 5+ years of experience in electrical/electronics or process control.
• Ability to read electrical drawings for troubleshooting.

Responsibilities

• Perform preventive and corrective maintenance on ABB systems.
• Resolve customer service issues and maintain relationships.

Skills

Electrical Theory

Troubleshooting Electrical Systems

Mechanical Aptitude

Customer Service Skills

Documentation Skills

Education

Associate Degree in a Related Field

High School Diploma/GED

Tools

Electrical Test Equipment

HMI/Control Software

Job description

QCS Resident Service Technician (Hawesville, KY)

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

IAPI Service Midwest Region Operations M

Your role and responsibilities

In this role, you will have the opportunity to perform preventive and corrective maintenance, testing, and troubleshooting of proprietary ABB hardware and software, as well as assisting with any projects, upgrades, new installations, and advanced services. The work model for the role is onsite. This role is contributing to the Process Automation, Process Industries in Hawesville, KY. You will be mainly accountable for:

1. Maintain quality control hardware and software. This includes cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution.
2. Answer customer questions about the state of the ABB system. Resolve customer service-related issues while fostering the customer relationship and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
3. On call for 24-hour emergency support service requests. Team rotation in most areas.
4. Accurately document the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks.
5. Play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments.
6. Work safely including completing all assigned training and following all HSE policies and procedures.

Qualifications for the role

• Associate degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related work/military experience required OR high school diploma/GED and 7+ years of related work/military experience required.
• Mechanical and electrical aptitude including a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and utilize for troubleshooting electrical systems.
• Experience diagnosing malfunctioning electrical systems up to 240 VAC/870 VDC and performing preventive maintenance using electrical test equipment.
• Basic understanding of the paper making process and process control a plus.
• Exposure to DCS programming and troubleshooting is beneficial.
• Up to 15% domestic travel may be required for training and assisting other sites.
• We are unable to sponsor an employment visa at this time for this role. Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.