QCS Resident Field Service Technician-De Pere, WI

USTBC ABB Installation Products Inc.; Kaukauna (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

ABB is seeking a field service professional to perform on-site service work at customer sites in Wisconsin, delivering quality service per work instructions and ABB safety guidelines. In this role you will identify opportunities to improve operations, perform field tasks, prepare material lists, and ensure materials and equipment meet quality standards.

Travel up to 25% for training and site support may be required.

Qualifications

• Associate's degree or HS diploma with related military/work experience.
• Ability to read electrical drawings and troubleshoot electrical systems up to 240 VAC/870 VDC.
• Experience with electrical test equipment and safety practices.
• Travel up to 25% for training and site support.

Responsibilities

• Perform on-site service work at customer sites following work instructions.
• Identify opportunities to improve customer operations and eliminate pain points (QCS focus).
• Prepare material lists and ensure availability of parts/equipment.
• Train field service associates and customers when needed.
• Communicate service timelines and expectations to ensure customer retention.

Skills

Electrical/electronics

Instrumentation

Process control

Electrical safety

Reading electrical drawings

Troubleshooting

Education

Associate's degree in a related field

HS diploma/GED

Tools

Voltmeters

Multimeters

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Service Center Manager, AUPI Upper Midwe

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is: onsite at customer site.

This role is contributing to the Process Automation Process Industries division in the DePere, WI or Green Bay, WI area.

Primary Responsibilities

• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points. Focus is on ABB Quality Control Systems (QCS).
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Acting as trainer when needed, for field service associates and customers.
• Travel up to 25% maybe required for training and assisting other sites.

Candidates must already have a work authorization that would permit them to work for ABB in the US.

Requirements

• Associate's degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related work/military experience required. Or HS diploma/GED and 7+ years of related work/military experience required.
• Ability to use electrical test equipment such as voltmeters or multi-meters. Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and utilize for troubleshooting electrical systems and ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment. Can identify voltage systems that are above the level 240 VAC/870 VDC.
• Basic understanding of the paper making process and process controls a plus.
• Exposure to DCS programming and troubleshooting is beneficial.

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

ABB is an Equal Employment Opportunity and Affinationst Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affinationst Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to myBenefitsABB.com and click on 'Candidate/Guest' to learn more

Health, Life & Disability

Choice between two medical plan options: A PPO plan called th