QC Tech Lead

Pollard Games, Inc. dba American Games; Council Bluffs (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

American Games is seeking a Quality Control Lead to guide a team, coordinate inspections and uphold strict quality, customer and regulatory standards in a fast-paced manufacturing environment.

The role involves training staff, resolving quality concerns and driving process improvements while ensuring product integrity and compliance across operations.

Qualifications

• High School Diploma or GED required.
• Associate's Degree or related technical education preferred.
• 4+ years in quality control or manufacturing inspections; 1–2 years in lead/supervisory role.

Responsibilities

• Lead daily Quality Control activities and coordinate inspections.
• Train, coach and support employees on procedures and standards.
• Perform quality inspections, audits and corrective actions.
• Verify finished products meet specifications prior to shipment.
• Investigate nonconformances and coordinate CAPAs.
• Maintain records and ensure regulatory compliance.

Skills

Quality control

Supervisory experience

Attention to detail

Communication skills

Education

High School Diploma

Associate Degree or technical education

Tools

Microsoft Office

Quality control software

Job description

American Games (504 34th Avenue Council Bluffs, IA) Monday-Friday; Day Shift

Lead the Team. Protect Quality. Drive Continuous Improvement.

We're looking for an experienced Quality Control Lead who combines strong technical knowledge, attention to detail and the ability to guide employees while maintaining high standards for product quality, accuracy and compliance.

This is an opportunity for a quality control professional who is ready to take on greater responsibility by coordinating daily inspections, training employees, resolving quality concerns and improving processes in a fast-paced manufacturing environment.

You'll play an important role in ensuring our charitable and lottery gaming products meet strict quality, customer and regulatory requirements while helping the Quality Control team operate efficiently and consistently.

If you enjoy solving problems, developing employees and taking ownership of quality results, we want to hear from you!

What You'll Do

As a Quality Control Lead, you'll provide daily work direction and technical guidance to Quality Control employees while coordinating inspections, testing, audits and corrective actions. You'll work closely with Production and other departments to maintain product integrity, support regulatory compliance and keep manufacturing operations running efficiently.

Additional Duties and Responsibilities Include:

• Lead daily Quality Control activities by coordinating employee assignments, inspection priorities and workflow to meet production schedules and quality requirements.
• Train, coach and support employees on inspection procedures, quality standards, security requirements and established work practices.
• Perform and oversee quality inspections, security testing and production audits to ensure products meet Company standards, customer specifications and regulatory requirements.
• Verify finished products meet required specifications before shipment, identifying and addressing defects, discrepancies and nonconforming materials.
• Investigate and troubleshoot quality concerns, recurring defects and production discrepancies while coordinating corrective and preventive actions.
• Review and verify inspection records, quality logs, shift reports and supporting documentation for accuracy, traceability and compliance.
• Conduct returned product audits, investigate nonconformances and complete required Returned Material Authorization (RMA) documentation.
• Collaborate with Production, Maintenance and other departments to resolve quality issues, minimize disruptions and maintain consistent quality practices.
• Identify opportunities to improve inspection procedures, reduce defects, strengthen quality controls and increase workflow efficiency.
• Ensure compliance with established safety procedures, lottery security requirements, customer specifications and applicable regulatory standards.
• Communicate quality concerns, unresolved issues and production discrepancies to management while supporting timely resolution.
• Maintain strict confidentiality when handling sensitive lottery information, game files, production records and proprietary materials.
• Other duties as required.

What We're Looking For

We're looking for someone who is experienced, detail-oriented, dependable and confident providing technical guidance while maintaining high-quality standards.

• High School Diploma or GED required; Associate's Degree or related technical education preferred.
• 4+ years of experience in quality control, quality assurance or manufacturing inspections, preferably including 1-2 years in a Lead or supervisory capacity.
• Strong understanding of manufacturing quality standards, inspection procedures, security testing, auditing and regulatory compliance.
• Demonstrated ability to coordinate daily work activities, provide employee guidance and support hands-on training and development.
• Strong analytical, troubleshooting and problem-solving skills with the ability to independently investigate and resolve quality concerns.
• Experience identifying product defects, investigating nonconformances and supporting corrective and preventive actions.
• Proficiency with Microsoft Office, quality control systems and electronic documentation, with the ability to learn specialized production software.
• Exceptional attention to detail when reviewing products, inspection records, specifications and sensitive information.
• Strong organizational and time-management skills with the ability to manage competing priorities and meet production deadlines.
• Effective communication and teamwork skills with the ability to provide clear instructions and collaborate across departments.
• Ability to demonstrate initiative, sound judgment and accountability while working independently and supporting team performance.
• Ability to lift, carry, push and pull up to 50 pounds and remain active throughout the workday.
• Flexibility to work additional or irregular hours based on operational needs.
• Ability to work well in a diverse environment.

Additional Requirements

• Must be legally authorized to work in the United States and provide documentation establishing identity and employment eligibility as required by federal law.
• Ability to pass a background check and pre-employment drug screening.

Ensuring the safety of our employees and compliance with industry regulations is our top priority. Therefore, our company enforces a zero-tolerance policy regarding substance abuse and criminal activity. All job offers are contingent upon passing a rigorous background check and drug screen. Failure to meet these requirements will result in disqualification from the hiring process.