QC Operations Supervisor (L2, 3rd Shift)

DHL Express; Erlanger (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

DHL Express is seeking an Operations Supervisor for the CVG Airport facility in Erlanger, Kentucky. The role will establish and execute policies to manage cargo handling within, into, and out of the Hub, ensuring operations meet customer and internal requirements in a safe, organized and efficient manner.

The successful candidate will supervise 15–25 staff, coordinate with systems, flight control, maintenance, facilities, and customs to ensure safe, timely operations, and work the 3rd shift as

Qualifications

• 2+ years in logistics, transportation, warehouse or related field preferred.
• Experience supervising a team is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee hub operational activities to ensure safe, timely, and cost-effective processing of shipments.
• Implement and direct quality control across operational areas.
• Ensure compliance with DHL policies and government regulations.
• Maintain records for hub operations (volume, damages, safety, productivity).
• Coordinate with systems operations control, flight control, maintenance, facilities, and customs for efficient hub operations.
• Oversee loading/unloading of trucks, trailers, air containers, and airline pallets.
• Supervise 15–25 staff; hire, coach, train, and develop personnel.
• Work on the 3rd shift.

Skills

Logistics experience

Supervisory experience

Strong communication

Shift flexibility

Education

BS/BA preferred in related field

Tools

MS Word

MS Excel

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

We currently have a need for an Operations Supervisor at our CVG Airport facility in Erlanger, Kentucky. This 3rd shift position will be responsible for establishing and executing the policies and procedures necessary to manage the physical manipulation of cargo within, into, and out of the Hub. He/She will also ensure that the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

Key Accountabilities

• Manages and coordinates Hub operational activities to ensure the safe, timely and cost effective processing of shipments.
• Implements and directs quality control for all operational areas.
• Directs and ensures compliance with established DHL corporate, hub, gateway or terminal warehouse Hub/Gateway, and airline policies, procedures and standards in accordance with government regulations.
• Establishes and maintains a record keeping system for all Hub operations regarding volume, damages, safety incidents, productivity, etc.
• Communicates with some or all of the following: systems operations control, flight control, maintenance control, facilities maintenance, sort, ramp, airport police, fire and rescue, and US customs, and agriculture to ensure efficient and safe operation of the Hub.
• Oversees the loading and unloading of any of the following: trucks, trailers, air containers, or airline pallets.
• Supervises the identification and segregation of non-conforming and dangerous goods cargo and informs the applicable department according to proper processes and procedures.
• Supervises 15-25 subordinates; responsible for hiring, coaching, training, and developing staff.
• Ability to work 3rd shift.

Skills & Qualifications

• 2 year's experience in logistics, transportation, warehouse or industry related field preferred
• BS/BA (preferred) with previous supervisory experience
• Advanced Level Skills in MS Word and Excel
• Strong communication (oral and written) skills
• Positions available for 3rd shift, candidates should have some flexibility
• Minimum 1 (one) year of supervisory experience preferred

Work Schedule

• Schedule will include 5 workdays within a 7-day operational week.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.