QC Direct Sales Manager

QC Catering; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

QC Catering seeks a high-energy Direct Sales Manager to own the QC Direct (drop-off/delivery) sales process from inquiry to successful delivery in Charlotte. You will drive growth through follow-up, upsells, and referrals, while meeting monthly and annual targets and serving as the client communications bridge to internal teams.

Ideal candidates bring 2+ years in corporate sales (hospitality preferred), catering or events, and comfort with CRM tools.

Qualifications

• Minimum of 2 years of corporate sales experience - preferably in hospitality.
• Minimum of 2 years or more in catering or events.
• Comfortable with various CRM software and digital tools.

Responsibilities

• Own the Sales Process: end-to-end from inquiry to booking and delivery.
• Hit the Number: achieve monthly and annual sales goals.
• Lead with Data: track performance using CRM metrics and win/loss analysis.
• Outbound activity: follow-up calls, referrals, and prospecting in Charlotte.
• Client Management: be the primary contact from outreach to post-order follow-up.
• Internal Collaboration: coordinate with culinary, logistics, and leadership.

Skills

Corporate sales

Hospitality experience

Communication skills

Relationship building

Tools

CRM software

Delivery coordination tools

Job description

At QC Catering, we start with an enthusiastic YES . This drives us to provide creative and modern catering experiences. We prioritize PEOPLE , ensuring compassionate caring and empowerment in all our interactions. Rooted in TRUSTED HOSPITALITY , we go beyond exquisite food to create memorable experiences that help clients narrate their stories. Committed to ALWAYS GROW , our passionate teams strive for personal and professional development while embracing COLLABORATION . Through teamwork and strong partnerships, we tackle monumental tasks with ease, making even the largest endeavors feel almost effortless.

WHAT YOU'LL BE DOING

QC Catering is seeking a highly motivated QC Direct Sales Manager to join our team. QC Direct is our drop-off (delivery) corporate catering channel, and in this role you'll be the primary point of contact for corporate clients from first inquiry to successful delivery. You'll own orders end-to-end, coordinating scheduling, menus, and internal handoffs, and you'll drive growth through follow-up, upsells, referrals, and relationship-building while meeting clear monthly and annual sales targets. You'll also serve as the day-to-day communication bridge between clients and our internal teams, flagging priorities, wins, and issues early so operations can execute smoothly.

If you're looking for a role where no two days are the same, we're looking for someone personable and proactive who isn't afraid to pick up the phone, build relationships across Charlotte, and execute with strong attention to detail and follow-through. You should genuinely love food and hospitality and enjoy guiding clients to menus that fit their taste, budget, dietary needs, and the tone of their meeting or event.

REQUIREMENTS

• Minimum of 2 years of corporate sales experience - preferably in hospitality
• Minimum of 2 years or more in catering or events
• Comfortability with various CRM software and digital tools

COMPENSATION

QC Catering's compensation package includes a competitive experience-based salary, commission plan with additional earning potential, and company benefits. Our collaborative and dynamic team cannot wait to work with you!

WORKLOAD / HOURS

Expected hours are 45-50 hours per week on average and potentially more during increased seasonality business. Possibility to work nights and weekends. More important than hours worked is the ability to get the job done, ensure clients have an exceptional experience and provide company and sales success.

RESPONSIBILITIES

Sales Strategy & Execution

• Own the Sales Process: Own QC Direct (drop-off/delivery) orders end-to-end from first inquiry to confirmed booking and successful delivery. Maintain a high closing ratio through strong discovery, tailored menu recommendations, clear proposals, and timely follow-up.
• Hit the Number: Achieve monthly and annual sales goals through consistent pipeline discipline, conversion focus, upsells, and referral generation.
• Lead with Data: Track and analyze performance across QC Direct and drop-off segments. Drive decisions using client feedback, CRM metrics, and win/loss analysis.
• Dedicate daily time to outbound activity, including making follow-up calls, reconnecting with dormant accounts, prospecting new corporate clients, asking for referrals, and pursuing warm and cold leads. Actively seek intro meetings, client site visits, and face-to-face relationship building to expand our presence in the Charlotte corporate market and build advocates who refer us.

Client Management

• Client Responsiveness: Respond to all inbound and active client communication as soon as possible (ideally within 4 business hours). Stay on top of every interaction.
• Client Relationship & Account Ownership: Act as the primary point of contact for your clients from initial outreach through post-order follow-up. You own the relationship and are responsible for ensuring accuracy and clarity across all communications, including confirmations, order details, and expectations.
• Hands-On Coordination: Coordinate scheduling, menu decisions, and internal handoffs. Manage changes, questions, and issue resolution in real time while preserving client satisfaction and profitability.
• Fully manage client information within the CRM, including all contact records, proposals, and follow-ups. You are accountable for creating and finalizing proposals, confirmations, invoices, and BEOs as needed, ensuring every detail is correct and communicated to internal teams.

Internal Collaboration & Communication

• Daily Internal Communication: Coordinate the QC Direct daily check-in, serving as the liaison between the client voice and internal teams. Regularly share client insights and elevate priorities, opportunities, or risks to culinary, logistics, and leadership.
• Cross-Department Collaboration: Work closely with culinary, operations, logistics, and marketing teams to ensure deliveries and events are executed seamlessly. During slower sales periods, support other sales teams or company priorities as needed.