Catering Sales Manager

URBANE CAFE; Henderson (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Urbane Cafe is seeking an experienced Catering Sales Manager to grow our catering business by building relationships, creating memorable guest experiences, and expanding our local market footprint. This remote role requires visiting clients, attending events, and traveling across the assigned territory to represent the brand in person.

The ideal candidate brings proven catering sales experience and an established network of business relationships, with a passion for hospitality and driving

Qualifications

• 2+ years of catering sales or restaurant sales experience in fast-casual/QSR.
• Proven ability to prospect, network, and grow a book of business.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple clients, events, and priorities simultaneously.

Responsibilities

• Generate new catering business through outbound sales initiatives, regular menu drops, community networking, tastings, and local market outreach.
• Serve as the primary point of contact from inquiry to event completion, coordinating menus, guest counts, delivery logistics, timelines, and special requests.
• Collaborate with restaurant managers, Catering Leads, and Area Coaches to flawlessly execute catering orders and large-scale events.
• Track sales activity, forecasts, and key performance metrics using catering software and/or CRM systems.
• Conduct post-event follow-ups to ensure client satisfaction and encourage repeat and referral business.

Skills

Catering sales experience

Outside sales & networking

Prospecting & closing

Written & verbal communication

Organizational skills

Hospitality focus

Job description

Description

Summary of Position:

At Urbane Cafe, we believe delicious is in the details and that belief extends to every catering order we deliver. The Catering Sales Manager is responsible for growing our catering business by building new relationships, strengthening existing partnerships, and creating memorable guest experiences that keep clients coming back. This role is equal parts sales strategist, relationship builder, and brand ambassador.

While this position is remote, it is not desk-bound. Success happens in the field by meeting prospective clients, visiting existing accounts, attending networking events, and spending time in our cafes. Whether you're walking a corporate campus, introducing yourself to a local business, or delivering menus to a nearby office, you'll be the face of Urbane Cafe in your market. A reliable vehicle, valid driver's license, and willingness to travel throughout your assigned territory are essential.

The ideal candidate brings proven catering sales experience within the restaurant industry and understands the unique needs of business catering. The strongest candidates will already have an established network of business relationships within their market and know how to turn those connections into long-term catering partnerships. We aren't just looking for someone who can sell; we're looking for someone who already knows where to start.

Duties & Responsibilities

Sales & Business Development

Generate new catering business through outbound sales initiatives, regular menu drops, community networking, tastings, and local market outreach. Respond promptly and professionally to all catering inquiries via phone, email, and online platforms. Prepare customized catering proposals, menus, and pricing aligned with client needs and event objectives. Negotiate and close contracts to achieve revenue and profitability goals.

Guest & Event Management

Serve as the primary point of contact from inquiry to event completion. Coordinate all event details including menus, guest counts, delivery logistics, timelines, and special requests. Conduct site visits, tastings, and client meetings. Ensure accurate communication of event details to culinary, service, and store management teams. Attend and oversee on-site events or deliveries as needed to ensure service excellence.

Operations & Collaboration

Partner with restaurant managers, Catering Leads, and Area Coaches to support flawless execution of catering orders and large-scale events. Maintain accurate event orders, contracts, and internal documentation. Ensure compliance with food safety regulations, service standards, and company policies. Assist in staffing coordination and scheduling for catering needs.

Revenue Management & Reporting

Meet or exceed catering sales goals through effective planning and strategic execution. Track sales activity, forecasts, and key performance metrics. Maintain accurate and timely records within catering software and/or CRM systems. Analyze sales trends to identify growth opportunities and improve revenue strategies.

Guest Experience & Retention

Deliver exceptional hospitality and customer service throughout the sales and event lifecycle. Manage client feedback, address concerns, and handle last-minute adjustments with professionalism and a solutions-oriented approach. Conduct post-event follow-ups to ensure client satisfaction and encourage repeat and referral business.

Requirements

Qualifications/Skills:

Required Qualifications

• 2+ years of catering sales or restaurant sales experience within the fast-casual, QSR, or restaurant industry.
• Demonstrated success growing a book of business through outside sales, networking, and relationship management.
• Proven ability to prospect, negotiate, and close new business.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple clients, events, and priorities simultaneously.
• Passion for hospitality, sales growth, and delivering exceptional guest experiences.