QAD Functional Analyst - ERP User Support & Training

Amphenol Communications Solutions; Schaumburg (IL); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Vacation and holidays

Defined Contribution Pension Plan

Job summary

Amphenol Communications Solutions in Schaumburg, IL seeks a QAD Functional Analyst to support ERP users, troubleshoot issues, and manage front-end QAD processes. You will train users, document processes, and coordinate with IT and vendors to implement improvements.

The role emphasizes functional business processes, data reporting, and system interfaces, with a hybrid schedule and a competitive benefits package. Salary ranges align with experience.

Qualifications

• Hands-on experience supporting users in an ERP system, preferably QAD.
• Functional knowledge of ERP business processes and experience learning how those processes are performed in QAD modules such as Manufacturing, Distribution, or Financials.
• Ability to translate user-reported issues into clear functional requirements, documentation, or escalation details for technical teams, vendors, or enhancement resources.
• Knowledge of integration technologies (e.g., API, middleware, EDI).

Responsibilities

• Provide day-to-day functional support for QAD ERP users, responding to inquiries, investigating issues, and resolving usage or process-related problems in a timely manner.
• Assist users in navigating QAD ERP front-end interfaces and tools, helping them understand how business processes are performed within the application.
• Support effective use of the QAD ERP application by identifying user issues, documenting patterns, and escalating vendor-managed system or performance concerns as appropriate.
• Assist with user readiness, testing, and communication related to QAD updates, patches, or changes that affect business users.
• Collaborate with IT teams, business stakeholders, and the QAD vendor when application issues require technical escalation or vendor support.
• Diagnose, troubleshoot, and resolve ERP application issues related to QAD functionality, user transactions, business process execution, or integration impacts.
• Work with internal teams and vendors to resolve complex issues as required.
• Provide training sessions and create documentation for end users to ensure they are proficient in using QAD ERP.
• Create and update user guides, FAQs, and other documentation to enhance user experience.
• Assist business users in identifying when a process issue may require a customization or enhancement, including gathering functional details and documenting the business need.
• Partner with the enhancements team, business analysts, and developers by providing functional context while the enhancements team drives customization, configuration, and development activities.
• Assist with the integration of QAD ERP with other internal systems or third‑party applications.
• Troubleshoot and resolve interface issues between systems and data exchange.
• Develop and maintain reports, dashboards, and queries to support decision‑making.
• Ensure data integrity within the QAD system.
• Work closely with business units to understand requirements and implement solutions to optimize business processes.
• Suggest and implement process improvements related to QAD ERP usage.

Skills

QAD ERP knowledge

ERP functional support

Documentation & training

Data reporting & dashboards

Analytical troubleshooting

Tools

QAD

APIs

Job description

Amphenol Communications Solutions in Schaumburg, IL seeks a QAD Functional Analyst to support ERP users, troubleshoot issues, and manage front-end QAD processes. You will train users, document processes, and coordinate with IT and vendors to implement improvements.

The role emphasizes functional business processes, data reporting, and system interfaces, with a hybrid schedule and a competitive benefits package. Salary ranges align with experience.