Insurance QA & Training Specialist

State of Florida; Tallahassee (FL); On-site; USD 47,000 - 58,000; Full time

Job summary

State of Florida is seeking a QUALITY ASSURANCE & TRAINING SPECIALIST in Tallahassee to develop training materials and train new employees across Applications, Records, Education and Customer Service. The role conducts quality audits of the Bureau’s functions, manages licenses, continuing education, and regulator notifications, and delivers updated policies and procedures.

Occasional travel, a valid driver’s license, and the ability to lead teams as needed are required; the position is salaried

Qualifications

• Knowledge of data collection and analysis methods.
• Knowledge of basic management principles and practices.
• Knowledge of Florida Statutes and department rules for licensure and regulation.

Responsibilities

• Develop training materials and train new employees in Applications, Records, Education and Customer Service (Analysis).
• Perform quality audits of the Bureau’s functions per policy and procedures.
• Manage licenses, continuing education, supervisor notifications and regulatory documents.

Skills

High school diploma or equivalent

Data collection and analysis

MS Word, Excel, Outlook

Education

Bachelor’s degree

Job description

State of Florida is seeking a QUALITY ASSURANCE & TRAINING SPECIALIST in Tallahassee to develop training materials and train new employees across Applications, Records, Education and Customer Service. The role conducts quality audits of the Bureau’s functions, manages licenses, continuing education, and regulator notifications, and delivers updated policies and procedures.

Occasional travel, a valid driver’s license, and the ability to lead teams as needed are required; the position is salaried