QA Tester

Akumen, Inc.; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Job summary

Akumen, Inc. is seeking a mid-level QA Tester with ServiceNow expertise to join our fast-moving development team supporting the Department of State.

The Analyst will help implement automated test frameworks for Azure custom development and ServiceNow (ATF) while performing manual and automated testing to ensure quality. Candidates should bring hands-on automation, test planning, and collaboration across developers, business partners, and product owners in an Agile environment.

Qualifications

• Bachelor's degree or equivalent experience in computer science, MIS, or related field.
• 5–8 years of experience in manual testing in an agile environment.
• 1–2 years in automation testing including methodologies, tools and best practices.
• Hands-on testing experience in an Azure cloud environment and Azure automation.

Responsibilities

• Plan and implement various test types for new and existing features.
• Collaborate with developers to design testing strategies and integrate testing into development.
• Create, execute, and automate test cases, and document results.
• Identify defects, reproduce, manage, and verify fixes.
• Support user acceptance testing and conduct exploratory testing and risk analysis.

Skills

Manual testing

Automation testing

Azure testing

ServiceNow testing

Education

Bachelor's degree in computer science, MIS, or related discipline, or equivalent related experience

Tools

ServiceNow

ATF

Azure

Postman

SoapUI

JMeter

LoadRunner

Job description

Akumen is seeking a skilled QA Tester with experience in ServiceNow to join our innovative team supporting a high-functioning development team at the Department of State. The Analyst will join a QA team that is implementing automated test frameworks for both Azure custom development and ServiceNow (using ATF). The team is looking for a mid-level QA Analyst with demonstrated experience and exposure to automation testing frameworks and testing tools.

Responsibilities:

• Plan and implement various types of testing (e.g., regression, manual, functional, data validation, system integration, load, or performance tests) for new and existing functionality.
• Work closely with development teams to design testing strategies and integrate testing into the development process.
• Plan, create, execute, and automate test cases, collaborating with business partners, developers, and other stakeholders.
• Document and analyze test results and recommend corrective actions.
• Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
• Support user acceptance testing conducted by business partners or end users.
• Conduct exploratory testing and risk analysis for complex features, especially those that span across platforms or teams.
• Define and champion quality and testing best practices among development team in an Agile environment.
• Collaborate and share information with other software QA engineers.
• Write test cases, map out test scenarios, design reusable automated test scripts, and execute tests daily.
• Test solutions in terms of functionality, performance, reliability, stability, and compatibility with other legacy and/or external systems.
• Work closely with developers, professional services team, and product owners to define the testing components to validate requirements against developed software.
• Identify test requirements from specifications, map test case requirements, and design test coverage plans.
• Identify any potential quality issues per the defined process and elevate potential quality issues immediately to management.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Isolate, replicate, and report defects and verify defect fixes.

Qualifications:

• Bachelor’s degree in computer science, MIS, or related discipline, or equivalent related experience.
• 5-8 years of experience in manual testing in a full lifecycle / agile environment.
• 1-2 years of experience in automation testing, including testing methodologies, tools, and best practice.
• Hands-on experience testing software applications in Azure cloud environment
• Strong background in Azure Automated testing
• Experience testing, configuring, and/or customizing applications built on the ServiceNow platform.

Preferred Skills:

• Experience with ServiceNow Automated Test Framework (ATF).
• Proficiency in Java programming and SQL.
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.
• Knowledge of performance testing tools (e.g., JMeter, LoadRunner).
• Experience with API testing tools (e.g., Postman, SoapUI).
• Understanding of Agile and Scrum methodologies.

Clearance Requirement:

• Must have active Secret clearance or higher.

Akumen, Inc. is an equal employment opportunity employer. All employment decisions are made based on qualifications, merit, and business needs, and without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to a respectful and inclusive workplace where all individuals have the opportunity to succeed. Akumen, Inc. maintains a drug-free workplace consistent with applicable local, state, and federal laws.