QA Tester w/Top Secret Clearance (Temporary)

A3 Consulting, LLC; Silver Spring (MD); Remote; USD 146,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Flexible spending and health savings

Group life and AD&D

Short-term and long-term disability

Paid time off

401k match

Paid parental leave

Professional development

Job summary

A3 Consulting, LLC is seeking a highly technical QA Tester with DoD Top Secret clearance to safeguard our ServiceNow-based Case Management System. You will design and execute automated tests, perform UAT, and validate REST/SOAP integrations to ensure reliability across user groups.

Join a mission-driven team in a temporary role, building and maintaining ATF test suites, validating ACLs and security profiles, and driving quality throughout agile sprints. Remote work in the DC metro area supported.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 3+ years in Software QA with hands-on ServiceNow testing.
• Hands-on ATF automation development and maintenance.
• Experience with end-to-end manual testing, UAT, and regression testing.
• Experience testing REST/SOAP APIs for endpoints and data integrity.
• Proficient in Jira or ServiceNow Agile Development for defects.

Responsibilities

• Design, build, and maintain automated ATF test suites for ServiceNow.
• Run automated regression tests prior to deployments and releases.
• Create ATF steps to verify server-side scripts, Client Scripts, UI policies, and actions.
• Perform comprehensive manual functional testing of end-to-end case lifecycles.
• Validate ACLs, impersonations, and security profiles across roles.
• Develop and test REST/SOAP API integrations between ServiceNow and external platforms.
• Provide UAT support by defining acceptance criteria and coordinating cycles.
• Log, track, and analyze defects with Jira or ServiceNow Agile Development.

Skills

ATF

Manual testing

UAT

REST/SOAP testing

Jira

ServiceNow

Agile/Scrum

QA strategy

Education

Bachelor's degree in Computer Science/Information Technology

Tools

ATF framework

ServiceNow Platform

Job description

QA Tester w/Top Secret Clearance (Temporary)

A3 Consulting is seeking a highly technical and meticulous QA Tester to become the guardian of quality for our ServiceNow-based Case Management System. Your mission is to ensure custom applications, workflows, and platform features built within ServiceNow are reliable, performant, and bug-free across all user groups. If you enjoy designing and executing a comprehensive testing strategy using Automated Test Framework (ATF), manual testing, and User Acceptance Testing (UAT), this role is for you!

In this Job You Will:

• Design, build, and maintain automated test suites using ServiceNow's Automated Test Framework (ATF) to double check and validate custom applications, modules, forms, and business logic built within the ServiceNow instance.
• Utilize ATF to run automated regression testing suites prior to deployments, patch updates, and ServiceNow family releases to ensure custom Case Management functionality remains intact.
• Create targeted ATF test steps to verify custom server-side scripts, Client Scripts, Business Rules, UI Policies, and UI Actions across custom applications
• Perform comprehensive manual functional testing of complex, end-to-end case management lifecycles (e.g., case intake, assignment rules, SLA tracking, escalations, resolution, and archiving).
• Validate role-based access control (ACLs), user impersonations, and security profiles across various stakeholder roles (Agents, Managers, System Admins, and External Users).
• Develop and perform testing on REST/SOAP APIs to validate data integrity and system integrations between ServiceNow and external third-party platforms.
• Provide robust User Acceptance Testing (UAT) support by developing acceptance test criteria, coordinating execution cycles, performing hands-on test cases, and sharing test results and trends with business analysts and stakeholders.
• Identify, log, track, and perform root cause analysis on software defects using tools like Jira or ServiceNow Agile Engine, working directly with developers to ensure swift resolution.
• Champion best practices for software quality throughout the Agile lifecycle, including sprint planning, system demonstrations, and retrospectives.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of dedicated experience in a Software Quality Assurance role with direct hands-on experience testing applications built on the ServiceNow platform.
• Hands-on experience developing, debugging, and maintaining automated test scripts using ServiceNow Automated Test Framework (ATF).
• Proven experience conducting end-to-end manual testing, regression testing, and leading/supporting User Acceptance Testing (UAT).
• Experience testing REST/SOAP APIs to validate endpoints, payloads, and data integrity.
• Deep expertise operating in Agile/Scrum development environments and managing defects using tools like Jira or ServiceNow Agile Development.

Desired Qualifications:

• ServiceNow Certified System Administrator (CSA) or Micro-Certification in Automated Test Framework (ATF).
• Basic understanding of JavaScript, GlideRecord, and ServiceNow architecture to troubleshoot failed ATF test steps.
• Functional knowledge of ServiceNow Case Management, ITSM, or custom App Engine solutions.

Clearance Level:

• Must possess an active DoD Top Secret clearance.

Location:

• Remote (DC Metro Area)

Salary Range:

• The salary range for this position is $146,000 - $155,000 commensurate with experience and achievement.

Benefit Information: A3 Consulting offers a robust benefits package to include but not limited to medical, dental, and vision benefits, flexible spending and health savings accounts, group life and AD&D, short-term and long-term disability, paid time off, 401k match, paid parental leave, professional development.

About A3 Consulting: A3 Consulting, LLC is a leading management and technology firm that specializes in providing innovative solutions to solve the pressing challenges of our Federal government customers. With a proven track record of delivering mission-critical solutions and exceptional performance, we are committed to ensuring that our technology offerings remain competitive in the rapidly evolving federal marketplace.

A3 Consulting, LLC is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Equal employment opportunity, including veterans and individuals with disabilities.