QA Technician I

Abbott; Temecula (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Abbott is seeking a QA Technician I in Temecula, California for a 12-month on-site assignment. The role supports retrieval and inventory/testing of Returned Goods associated with product complaints and may assist with entering complaints into the ECHO system.

The ideal candidate holds a high school diploma with 2–5 years of related experience and proficient use of Microsoft Office; strong organizational and communication skills are essential.

Qualifications

• HS diploma or equivalent required.
• 2-5 years of related work experience preferred.
• Familiar with using Microsoft Office products (Outlook, Excel).
• Performs non-routine to moderately complex technical tasks in a quality system environment.

Responsibilities

• Assist with retrieval and inventory of Returned Goods related to product complaints.
• Communicate with customers and affiliates via Email, phone and fax.
• Maintain organized inventory of proxy devices and sterile device returns.
• Assist with process improvements to reduce cycle time and ensure timely analysis of complaint devices.
• Sort and manage Excel sheets to support complaint device retrieval per procedures.

Education

HS diploma or equivalent

2-5 years of related work experience

Microsoft Office (Outlook, Excel)

Tools

Microsoft Office

Job description

Title: QA Technician I

Location: Temecula, California

Duration: 12 Month

Shift: 8AM - 5PM

100% On-Site

Summary

• Provides support in attempting to retrieve and inventory/testing of Returned Goods associated with product complaints. May also be supporting the PPG Assistant role in entering complaints into the ECHO complaint system

Responsibilities

Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

• Assists laboratory personnel in providing analysis support by attempting to retrieve and inventory Returned Goods associated with product complaints.
• Communicates with customers and affiliates in a professional manner via E-Mail, phone and fax to ensure timely retrieval attempts and shall elevate to management as needed. Communication to customers and affiliates must be clearly written and professional.
• Candidate must be organized, focused, detailed oriented and be able to work independently at times.
• Assists with maintaining inventory of proxy devices, sterile device returns.
• Learns process to ensure timely device retrieval and/or inventory processes to maintain compliance.
• Learns process to ensure timely device analysis of complaint devices.
• Helps to develop and implement process improvements by assisting management in researching and implementing changes in processes to reduce cycle time per established procedures.
• Manages and sorts excel sheets to effectively execute complaint device retrieval attempts based on procedural requirements.

Planning/Organization

Plans, organizes, and prioritizes own daily work routine to meet established schedule.

Decision Making/Impact

Solves a variety of problems of limited to moderate scope and complexity requiring basic interpretation of defined procedures and practices. Maintains confidentiality in handling sensitive information or documents.

Qualifications

• Education/Experience: H.S. diploma or equivalent plus 2-5 years of related work experience or equivalent combination. Two-year degree or some college credits preferred
• Candidate shall be familiar with using Microsoft office products (Outlook, Excel).
• Applies broad knowledge of general technical concepts and practices and a general understanding of product or systems fundamentals.
• Utilizes increased knowledge of numerical and statistical data and computer software programs to resolve non-routine/moderately complex problems.
• Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.
• Performs non-routine to moderately complex technical assignments using standard methods and sequences.

Consultants Eligible Benefits Upon Waiting Period

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)