QA Technical Support 3D Artist

SGA; San Jose (CA); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading software company is seeking a QA Technical Support D Artist for a remote contract position. The successful candidate will support product management in a D & Immersive organization by training support teams and addressing customer issues. This role advocates for user feedback and enhances workflow processes, providing expertise in Adobe D tools and techniques.

Qualifications

• D generalist with strong experience in scene layout and rendering.
• Experience with Creative Cloud design tools including Photoshop and Illustrator.
• Understanding of hardware including CPU, GPU, drivers, RAM.

Responsibilities

• Become an expert of Adobe D workflows.
• Provide training for Support team on product updates.
• Resolve customer issues on Discord, forums, and email.

Skills

Analytical thinking

Strong written and verbal communication

Strong empathy for artists and developers

Tools

Adobe Creative Cloud

Atlassian JIRA

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a QA Technical Support D Artist for a Contract assignment with one of our premier SaaS clients in a remote role.

We are looking to hire a QA Technical Support D Artist to work with the Product management team in our D & Immersive organization. This role will support our solutions for D staging within graphic design, compositing, and digital imaging space. The QA Technical Support Artist will own the customer support training and be the first level of triaging customer support issues. They will be a direct part of the product development team, advocating for the issues that need to be fixed, and being a voice of the customer in planning events. We are looking for a team member who is passionate about improving workflows to create powerful, reliable D tools.

Responsibilities :

• Become an expert of Adobe D workflows through daily use in products in early development
• Provide training for Support team on product updates
• Provide support daily to resolve customer issues on Discord, forums, and email
• Partner with development team to improve product support processes
• Directly contribute to product planning by advocating for customer issues and improvements

Required Skills :

• D generalist with strong experience in scene layout and rendering
• Experience with Creative Cloud design tools including Photoshop and Illustrator
• Analytical thinking to support investigating and documenting issues.
• Strong written and verbal communication and passion for working with other creatives to solve issues
• Strong empathy for artists and developers and a desire to assist others
• Understanding of hardware including CPU, GPU, drivers, RAM and physical space at home to have multiple testing devices

Preferred Skills :

• Experience working with an issue tracking system (such as Atlassian JIRA)
• Experience working within a team using Agile methodologies
• Experience in customer support, customer engagement, or community building
• Familiarity with additional Adobe tools including After Effects, Premiere, In Design, Express, Lightroom, Acrobat, or other tools.