QA Supervisor: Lead Quality & Customer Experience

DoorDash High Volume; Tempe (AZ); On-site; USD 72,000 - 106,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Health benefits

Paid parental leave

Job summary

DoorDash’s Customer Experience and Integrity team seeks a QA Supervisor to lead a QA Auditors team, ensuring accuracy, empathy, and efficiency in customer interactions. You’ll mentor staff, investigate complex cases, and drive improvements across processes and products.

You will partner with cross-functional teams, translate data into actionable insights, and balance short-term needs with long-term strategy to elevate service quality.

Qualifications

• 2+ years of leadership experience, including at least 1 year in quality assurance.
• Strong commitment to developing people, coaching, and mentorship.
• Data-driven, proficient in analyzing data in Google Sheets/Excel to inform decisions.
• Translate analysis into action quickly, test hypotheses, solve problems from first principles.

Responsibilities

• Oversee day-to-day QA operations and mentor a team of QA Auditors (up to 15).
• Investigate complex cases, identify trends, and drive process improvements.
• Define and track KPIs to measure performance and impact.
• Allocate resources, manage workflow, and ensure service-level agreements.

Skills

Leadership

Quality Assurance

Data-driven decision making

Tools

Google Sheets/Excel

Job description

DoorDash’s Customer Experience and Integrity team seeks a QA Supervisor to lead a QA Auditors team, ensuring accuracy, empathy, and efficiency in customer interactions. You’ll mentor staff, investigate complex cases, and drive improvements across processes and products.

You will partner with cross-functional teams, translate data into actionable insights, and balance short-term needs with long-term strategy to elevate service quality.