QA & AI Performance Leader

DoorDash; Chicago (IL); On-site; USD 143,000 - 211,000; Full time

Benefits offered by this job

Equity grants

401(k) with employer matching

Paid parental leave

Job summary

DoorDash is seeking a leader for the Teammate Enablement QA program within the Customer Experience organization. You will guide a small team, drive AI-enabled quality initiatives, and balance manual QA with analytics to elevate the customer experience.

Responsibilities include shaping QA strategy, partnering with operations and product teams, and delivering data-driven insights to senior leadership. Equity grants accompany base compensation, with comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years of team management and 10+ years total experience.
• Experience in program management, vendor management, and cross-functional CS orgs.
• Experience driving large-scale AI implementations.
• Experience in project/program management and working with QA/vendors is a plus.

Responsibilities

• Lead a small team to identify and fix top opportunities in quality assurance.
• Design, launch, and evolve the conversational intelligence program using AI tech.
• Balance manual QA with speech analytics to improve customer experiences.
• Collaborate with cross-functional ops teams to standardize processes.
• Implement operational process improvements reflecting global product needs.
• Provide regular reporting on key metrics to leadership.

Skills

Team management

Program management

Vendor management

AI implementations

Data analysis

Cross-functional collaboration

Project prioritization

Strategic thinking

Stakeholder communication

Analytical thinking

Education

Bachelor's degree or equivalent experience

Tools

G-Sheets

Sigma

Tableau

Job description

DoorDash is seeking a leader for the Teammate Enablement QA program within the Customer Experience organization. You will guide a small team, drive AI-enabled quality initiatives, and balance manual QA with analytics to elevate the customer experience.

Responsibilities include shaping QA strategy, partnering with operations and product teams, and delivering data-driven insights to senior leadership. Equity grants accompany base compensation, with comprehensive benefits.