QA Supervisor

Melaleuca Inc.; Boise (ID); On-site; USD 75,000 - 95,000; Full time

Job summary

Melaleuca Inc. is seeking a Quality Assurance Supervisor in Boise, Idaho. This role will be responsible for ensuring compliance with FDA regulations while overseeing quality assurance operations for food, dietary supplements, personal care, and OTC products.

The ideal candidate will have at least 3 years of QA experience, excellent attention to detail, and strong management skills. Responsibilities include monitoring quality systems, leading QA teams, and conducting internal audits.

Qualifications

• 3+ years of QA experience in food, dietary supplement, or OTC manufacturing.
• Demonstrated experience leading teams in a manufacturing or laboratory environment.
• Excellent documentation accuracy, organizational skills, and ability to perform multiple tasks efficiently.

Responsibilities

• Support implementation and monitoring of quality systems.
• Conduct routine quality walkthroughs to identify and mitigate risks.
• Supervise daily performance of QA Technicians and Inspectors.

Skills

Attention to detail

Management/supervisory skills

Statistical and data analysis skills

Ability to organize and coordinate projects

Strong understanding of FDA regulations

Education

Bachelor’s degree in chemistry, food science, biology or equivalent

Job description

Quality Assurance Supervisor

Melaleuca’s Quality Assurance Supervisor is responsible for protecting the integrity of our food, dietary supplement, personal care, and OTC products by ensuring rigorous compliance with FDA regulations and internal quality standards.

This role provides daily oversight of QA operations, including batch record review, CAPA, document control, allergen and hygiene programs, validation and verification of quality systems and equipment, and acts as the subject‑matter expert during audits and inspections.

Responsibilities

• Support implementation and monitoring of quality systems aligned with FDA, FSMA, SQF, and internal corporate standards.
• Oversee execution of QA programs, including:
  
  • Nonconformance and deviation management
  • CAPA investigations and effectiveness checks
  • Document control and record retention
  • Change control review support
  • Allergen management, hygiene programs, and GMP compliance
  • Robust batch record review processes for food, supplements, and OTC production
• Support internal audits and external inspections as the subject‑matter expert for QA system documentation at the facility level.
• Contribute to the maintenance of the company’s food safety plan, hazard analysis and preventive controls.

• Provide on‑floor QA oversight to verify GMP adherence, sanitation practices, and process controls.
• Review in‑process inspection checks, quality monitoring activities, and production documentation for accuracy and completeness.
• Conduct routine quality walkthroughs to identify and mitigate risks.
• Lead quality tier‑2 meetings and represent QC at plant tier‑2 meetings, ensuring effective tier‑1 communication.
• Ensure verification and validation of all standards and instruments used to generate and uphold quality parameters.

• Supervise daily performance of QA Technicians and Inspectors, providing coaching, scheduling, and training support.
• Ensure team competency in sampling, testing protocols, documentation, and GMP expectations.
• Generate, analyze, and report QA scorecard data for the plant QA team and programs.

• Analyze QA data to identify trends in nonconformances, process deviations, and quality defects.
• Support the creation of dashboards, KPIs, and monthly quality reporting.
• Participate in root‑cause investigations and implement corrective/preventive solutions.
• Drive continuous improvement initiatives across quality processes and procedures.
• Own the quick resolution of action notices, product on‑hold status, and lab turnaround time.
• Perform other duties as assigned or needed.

Qualifications

• Bachelor’s degree in chemistry, food science, biology or another scientific field with 3+ years of QA experience in food, dietary supplement, cosmetic, or OTC manufacturing; or equivalent experience through 6+ years in manufacturing of dietary supplements, food, or other consumer goods.
• Strong understanding of FDA regulations, GMPs, HACCP, preventive controls, and quality systems.
• Demonstrated experience leading teams in a manufacturing or laboratory environment.
• Excellent attention to detail, documentation accuracy, and organizational skills.
• Excellent management/supervisory skills.
• Excellent math skills (addition, subtraction, multiplication, division).
• Statistical and data analysis skills.
• Ability to organize and coordinate projects.
• Ability to perform multiple tasks in a fast‑paced setting with efficiency and accuracy.
• Visually able to distinguish colors, read bottles, product, batch numbers, etc.
• Ability to actively walk and be on their feet for the duration of the shift.
• Ability to climb stairs.
• Ability to handle and move up to 75 lbs. of ingredients or packaging.