Quality Supervisor

Global Healing Center Incorporated; Phoenix (AZ); On-site; USD 85,000 - 105,000; Full time

Job summary

Global Healing Center Incorporated seeks a Quality Supervisor to oversee QA activities, ensure regulatory compliance, and lead a team of QC Analysts in a nutraceutical setting. The role emphasizes microbiological testing oversight, SOP development, and continuous improvement.

The candidate will mentor staff on quality systems, auditing procedures, and regulatory requirements, while coordinating with Production to uphold product quality and compliance standards.

Qualifications

• Requires training in Quality Systems.
• Minimum 3 years in a cGMP industrial environment.
• Knowledge of lab testing methods.
• Internal auditing and cGMP compliance.
• Strong knowledge of 21 CFR 111 and auditing processes.
• Excellent written and verbal communication.
• Critical thinking and problem-solving skills.
• Ability to communicate with team members and stakeholders.
• Proven track record of exceeding goals and willingness to learn.

Responsibilities

• Interpret and support quality policies and implement guidelines for compliance.
• Develop, implement, and improve SOPs, testing methods, and quality procedures.
• Develop and maintain QA programs.
• Lead CAPA activities and drive continuous improvement.
• Perform, review, approve, and support microbiological testing activities.
• Supervise product testing for procedure accuracy.
• Conduct monthly internal audits aligned with production schedules.
• Lead onboarding, training, coaching, and development of Quality team members.
• Mentor staff on quality systems, regulatory requirements, and continuous improvement.
• Partner with Production leadership to guidance on quality standards and best practices.
• Foster a positive, team-oriented environment with accountability and leadership growth.
• Delegate responsibilities and promote ownership of projects.
• Prioritize activities and optimize resources to improve productivity and quality.
• Identify quality challenges and develop innovative solutions.
• Assess production issues and recommend improvements.
• Promote Lean and problem-solving across Quality.
• Evaluate alternative auditing procedures for continuous improvement.
• Develop monthly reports on inspection and audit performance.

Skills

Quality Systems

cGMP

CAPA

Auditing

Microbiological testing

Regulatory knowledge

Documentation control

Job description

Description

The Quality Supervisor is responsible for ensuring that products and processes consistently meet established quality and regulatory standards within the nutraceutical industry. This hands‑on leadership role oversees and supports a team of Quality Control Analysts by communicating expectations, prioritizing tasks, training employees on quality standards, and ensuring compliance with company policies and safety procedures. The Quality Supervisor develops and maintains QA programs, oversees inspection and testing activities for raw materials and finished products, and reports quality metrics to management. Candidates should maintain current knowledge of industry testing practices and regulatory requirements. Microbiological testing experience is preferred, including the ability to review, approve, and potentially perform microbiological testing in accordance with company and regulatory standards.

Responsibilities

• Interpret and support quality policies and implement guidelines to ensure compliance with quality standards and documents.
• Develop, implement, and continuously improve SOPs, testing methods, and quality procedures to support compliance and operational efficiency.
• Develop and maintain QA programs.
• Lead corrective and preventive action (CAPA) activities by identifying root causes, implementing sustainable solutions, and driving continuous improvement.
• Perform, review, approve, and support microbiological testing activities in accordance with company procedures, industry standards, and regulatory requirements.
• Supervise product testing to ensure procedure accuracy.
• Conducting or reviewing monthly internal audits, commensurate with production schedules.
• Lead the onboarding, training, coaching, and professional development of Quality team members to promote accountability, efficiency, and leadership growth.
• Mentor and support employees in understanding quality systems, regulatory requirements, certifications, and continuous improvement initiatives.
• Partner with Production leadership and operators to provide guidance on quality standards, compliance expectations, and best practices.
• Foster a positive, team-oriented environment that encourages accountability, collaboration, and leadership development.
• Delegate responsibilities effectively while fostering ownership, accountability, and timely completion of departmental projects and objectives.
• Prioritize departmental activities and optimize team resources to improve productivity, efficiency, and overall quality performance.
• Proactively identify quality challenges and develop innovative solutions to improve efficiency, compliance, and product quality.
• Assess production process issues and recommend improvements.
• Promote Lean, continuous improvement, and problem-solving initiatives across the Quality department.
• Evaluate and recommend alternative auditing procedures for continuous improvement.
• Develop monthly reports that show inspection and audit performance and highlight opportunities for improvement.
• Recommend manufacturing or technology aids to increase speed and efficiency.

Requirements

• Training in Quality Systems.
• Minimum 3 years in a cGMP industrial environment.
• Knowledge of lab testing and lab testing methods.
• Internal auditing and cGMP compliance
• Strong knowledge of 21 CFR 111 and auditing processes.
• Excellent written and verbal communication
• Critical thinking and problem-solving skills
• Ability to communicate with team members and stakeholders
• Proven track record of overachieving goals or going above and beyond
• Possess a willingness to learn
• Working knowledge of the CAPA process
• Actively embraces healthy living
• Strong knowledge and experience in the Document Control process and procedures
• Experience with microbiological testing methods and procedures, including the use and interpretation of 3M Petrifilm testing for environmental monitoring, raw materials, and finished product analysis, is preferred.

Courses / Classes / Certifications Suggested

• cGMP course and certification;
• HACCP course and certification
• Texas Food Handlers Card;
• Lean Six Sigma Green Belt course and certification.
• FSPCA or PCQI training
• * Other courses, classes and certifications might be suggested from direct managers *