KP QA Supervisor

Melaleuca Inc.; Knoxville (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Fitness center

Free concierge service

Employee restaurant

Longevity bonus

Job summary

Melaleuca Inc. is seeking a Quality Assurance Supervisor in Knoxville, TN, to oversee compliance with FDA regulations and internal quality standards. The role includes managing QA programs and supporting team leadership.

Ideal candidates will have a Bachelor’s degree in a science field and at least three years of experience in quality assurance. We offer competitive compensation and comprehensive benefits, including a longevity bonus and on-site amenities.

Qualifications

• 3+ years of quality assurance experience in food or dietary supplement manufacturing.
• Strong understanding of FDA regulations, GMPs, HACCP.
• Demonstrated experience leading teams in a manufacturing or laboratory setting.

Responsibilities

• Support implementation and monitoring of quality systems aligned with FDA regulations.
• Oversee execution of QA programs and ensure batch record review processes.
• Provide on floor QA oversight to verify compliance with sanitation and process controls.
• Analyze QA data to identify trends in nonconformances and quality defects.

Skills

FDA regulations compliance

GMP knowledge

Statistical analysis

Team leadership

Attention to detail

Education

Bachelor’s degree in chemistry, food science, or related field

Job description

At Melaleuca, quality is foundational to our 40 year legacy of manufacturing excellence. The Quality Assurance Supervisor plays a critical leadership role in protecting the integrity of our food, dietary supplement, personal care, and OTC products by ensuring rigorous compliance with FDA regulations and internal quality standards.

Responsibilities

Quality Systems Oversight

• Support implementation and monitoring of quality systems aligned with FDA, FSMA, SQF, and internal corporate standards.
• Oversee execution of QA programs including nonconformance and deviation management, CAPA investigations and effectiveness checks, document control and record retention, change control review support, allergen management, hygiene programs, and GMP compliance.
• Ensure robust and compliant batch record review processes for food, supplements, and OTC production.
• Support internal audits and external inspections as the subject matter expert for all QA systems documentation at the facility level.
• Contribute to the maintenance of the company’s food safety plan, hazard analysis and preventive controls.

Operational QA Support

• Provide on floor QA oversight to verify GMP adherence, sanitation practices, and process controls, partnering effectively with operations team to ensure compliance.
• Review in process inspection checks, quality monitoring activities, and production documentation for accuracy and completeness.
• Conduct routine quality walkthroughs to proactively identify and mitigate risks.
• Lead quality tier 2 meetings and serve as the quality representative at plant tier 2 meetings; ensure tier 1 meetings are effective and two‑way communication between Tier 1 and Tier 2 teams.
• Ensure verification and validation is completed for all standards and instruments throughout the plant that are used to generate and ensure quality parameters such as physical lab equipment, scales, metal detectors, X‑rays, ATP meters, thermometers, magnets, etc.

Team Leadership

• Supervise daily performance of QA Technicians and Inspectors, providing coaching, scheduling, and training support.
• Ensure team competency in sampling, testing protocols, documentation and GMP expectations.
• Generate, analyze and report on all QA scorecard data for the plant QA team and programs.

Data, Reporting & Continuous Improvement

• Analyze QA data to identify trends in nonconformances, process deviations, and quality defects.
• Support the creation of dashboards, KPIs, and monthly quality reporting.
• Participate in root cause investigations and implement corrective/preventive solutions.
• Drive continuous improvement initiatives across quality processes and procedures; own the quick resolution of action notices and product on hold, and lab turnaround time.
• Performs other duties as assigned or needed.

Qualifications

• Bachelor’s degree in chemistry, food science, biology or other scientific course of study with 3+ years of quality assurance experience within food, dietary supplement, cosmetic, or OTC manufacturing; or equivalent knowledge and abilities gained through 6+ years of work experience in manufacturing of dietary supplements, food or other consumer goods.
• Strong understanding of FDA regulations, GMPs, HACCP, preventive controls, and quality systems.
• Demonstrated experience leading teams in a manufacturing or laboratory environment.
• Excellent attention to detail, documentation accuracy, and organizational skills.
• Excellent management/supervisory skills.
• Excellent math skills (add, subtract, multiply, divide, etc.).
• Statistical and data analysis skills.
• Ability to organize and coordinate projects.
• Ability to perform multiple tasks in a fast‑paced setting with efficiency and accuracy.
• Visually be able to distinguish colors, read bottles, product, batch numbers, etc.
• Ability to actively walk and be on their feet for shift duration.
• Ability to climb stairs.
• Ability to handle and move up to 75 lbs. of ingredients or packaging.

Excellent Compensation

In addition to a competitive wage, we offer comprehensive benefits for our full‑time employees that include all you would expect plus some remarkable surprises, such as a longevity bonus. Right here on‑site, we provide a fitness center, free concierge service, and an employee restaurant.