QA Supervisor

Melaleuca: The Wellness Company

Knoxville (TN)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Competitive wage

Comprehensive benefits

Longevity bonus

Job summary

Melaleuca: The Wellness Company is seeking a Quality Assurance Supervisor in Knoxville, TN. This role is vital in ensuring compliance with FDA regulations and maintaining product quality across food, dietary supplements, and personal care products. The supervisor will lead teams and oversee various QA systems and processes.

An ideal candidate has a degree in a scientific field and experience in QA within the food or OTC sectors. The position offers competitive wages and comprehensive benefits for full-time employees.

Qualifications

Bachelor’s degree related to food science or 6+ years of experience.
Strong understanding of FDA regulations and quality systems.
Experience leading teams in manufacturing or laboratory.

Responsibilities

Lead QA oversight and ensure compliance with regulations.
Supervise daily performance of QA Technicians.
Analyze quality data for trends and reporting.

Skills

Attention to detail

Statistical analysis

Documentation accuracy

Organizational skills

Team leadership

Education

Bachelor’s degree in chemistry, food science, biology or related field

3+ years of quality assurance experience in food or OTC manufacturing

Tools

Lab equipment (scales, metal detectors, X-rays)

Quality monitoring systems

Job description

Overview

The Quality Assurance Supervisor plays a critical leadership role in protecting the integrity of our food, dietary supplement, personal care, and OTC products by ensuring rigorous compliance with FDA regulations and internal quality standards. The supervisor leads batch record review, CAPA and nonconformance management, document control, allergen and hygiene programs, and validation and verification of quality systems and equipment. Serving as the subject matter expert during audits and inspections, this leader partners closely with operations to strengthen on‑floor compliance, drive data‑based continuous improvement, and ensure product safety, consistency, and regulatory excellence.

This role is ideal for a technically strong quality professional with experience in food, supplement, cosmetic, or OTC manufacturing who is ready to lead teams, analyze quality data, and elevate overall quality performance in a fast‑paced environment.

Quality Systems Oversight

Support implementation and monitoring of quality systems aligned with FDA, FSMA, SQF, and internal corporate standards.
Oversee execution of QA programs including:
Nonconformance and deviation management
CAPA investigations and effectiveness checks
Document control and record retention
Change control review support
Allergen management, hygiene programs, and GMP compliance
Ensure robust and compliant batch record review processes for food, supplements, and OTC production.
Support internal audits and external inspections as the subject matter expert for all QA systems documentation at the facility level.
Contribute to the maintenance of the company’s food safety plan, hazard analysis and preventive controls.

Operational QA Support

Provide on‑floor QA oversight to verify GMP adherence, sanitation practices, and process controls, partnering effectively with operations team to ensure compliance.
Review in‑process inspection checks, quality monitoring activities, and production documentation for accuracy and completeness.
Conduct routine quality walkthroughs to proactively identify and mitigate risks.
Lead quality tier 2 meetings and act as the quality representative at plant tier 2 meetings; ensure tier 1 meetings are effective and facilitate two‑way communication between Tier 1 and Tier 2 teams.
Verify and validate all standards and instruments throughout the plant that generate and ensure quality parameters such as physical lab equipment, scales, metal detectors, X‑rays, ATP meters, thermometers, magnets, etc.

Team Leadership

Supervise daily performance of QA Technicians and Inspectors, providing coaching, scheduling, and training support.
Ensure team competency in sampling, testing protocols, documentation, and GMP expectations.
Generate, analyze, and report on all QA scorecard data for the plant QA team and programs.

Data, Reporting & Continuous Improvement

Analyze QA data to identify trends in nonconformances, process deviations, and quality defects.
Support the creation of dashboards, KPIs, and monthly quality reporting.
Participate in root cause investigations and implement corrective/preventive solutions.
Drive continuous improvement initiatives across quality processes and procedures; own the quick resolution of action notices and product on hold, and lab turnaround time.
Ensure verification and validation of all standards and instruments used to generate quality parameters such as physical lab equipment, scales, metal detectors, X‑rays, ATP meters, thermometers, magnets, etc.
Perform other duties as assigned or needed.

Qualifications

Bachelor’s degree in chemistry, food science, biology or related scientific field with 3+ years of quality assurance experience within food, dietary supplement, cosmetic, or OTC manufacturing; or equivalent knowledge gained through 6+ years of work experience.
Strong understanding of FDA regulations, GMPs, HACCP, preventive controls, and quality systems.
Demonstrated experience leading teams in a manufacturing or laboratory environment.
Excellent attention to detail, documentation accuracy, and organizational skills.
Excellent management/supervisory skills.
Excellent math skills.
Statistical and data analysis skills.
Ability to organize and coordinate projects.
Ability to perform multiple tasks in a fast‑paced setting with efficiency and accuracy.
Visual ability to distinguish colors and read product batch numbers.
Ability to actively walk and be on feet for the duration of the shift.
Ability to climb stairs.
Ability to handle and move up to 75 lbs of ingredients or packaging.