ASSISTANT DIRECTOR, QUALITY IMPROVEMENT

PEOPLE INC.; Village of Williamsville (NY); On-site; USD 56,000 - 69,000; Full time

Job summary

PEOPLE INC. in Williamsville, NY seeks a Management/Supervisor to oversee the Corrective Action Plan (CAP) process, ensure regulatory compliance, and lead incident-management initiatives.

The role chairs ICC meetings, coordinates staff training, and supports investigations and documentation. The ideal candidate has a Bachelor’s degree (or Associate’s with more years) and experience in quality, compliance, or incident-management.

Qualifications

• Bachelor's degree with 1–3 years of relevant experience, or Associate's degree with 5+ years.
• Experience in quality/compliance or incident-management is preferred.

Responsibilities

• Oversees CAP process and supports training for incident responses.
• Interfaces with QI Directors to ensure regulatory compliance and timely CAP updates.
• Chairs ICC meetings and ensures proper documentation and schedules.
• Maintains awareness of OPWDD regulations and incident management statutes.
• Performs on-call incident management support as needed.

Skills

Quality assurance

Compliance

Incident management

Education

Bachelor's degree

Associate's degree

Job description

280 SPINDRIFT
WILLIAMSVILLE, NY 14221, USA

• MANAGEMENT/SUPERVISOR
• Full-Time
• Requisition #: ASSIS030487

Description

Salary Pay Rate: $ 62,353.20

Shift:Monday-Friday

Oversees the Corrective Action Plan (CAP) process. Works closely with QI Directors to ensure regulatory compliance, investigation support, trend analysis, staff training/development, and process improvement. Chairs the agency’s Informed Consent Committee (ICC).

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Oversees the Corrective Action Plan (CAP) process. Supports the programs through education and training on how to respond to all abuse and neglect investigation recommendations and what supporting documentation to provide. Reviews supporting documentation and uploads all CAPs into OPWDD IRMA database timely, as required by regulation. Fields all questions from OPWDD Incident Management Unit pertaining to CAPs and follows-up accordingly.
• Oversees all CAP revisions, CAP audits and Category 4 meetings and audits.
• Works closely with QI Directors and assists when needed with reading investigation reports to ensure thoroughness and timely submission, as required by regulation.
• Assists the QI Directors with incident management training and education for all employees, arranges coverage for all in-services and develops training materials, in conjunction with Directors, as necessary.
• Assists the QI Directors with preparation for the Incident Review Committee (IRC) meetings. Ensures all pertinent CAP information is reflected and accurate on the IRC agenda.
• Provides on-call incident management support as assigned, in coordination with QI Directors.
• Completes required 148 mailings.
• Reviews and follows up on IRMA review page and reporting updates daily. Distributes and processes Letters of Determination (LOD) and Justice Center investigations. Enters LOD data into SharePoint list.
• Chairs Informed Consent Committee (ICC), to include scheduling the meetings, ensuring membership and attendance. Adheres to regulatory requirements, in order to support people receiving services and programs when informed consent is needed.
• Complies with all agency policies and procedures.
• Remains current on all OPWDD and Justice Center incident management regulations and statutes.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree with 1-3 years of relevant experience, or Associate's degree with 5+ years of relevant experience.
• Some experience must be relevant to quality, compliance, or incident-management

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.