QA Specialist (Home Care Supervisory Visits) - Bilingual

addus; Roswell (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Company matched 401K

Continued Education

Bonus

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Ambercare/Addus HomeCare in Roswell, NM is seeking a Full Time QA Specialist to monitor quality of in-home care provided by Home Care Aides and evaluate care plans for adequacy.

The role includes conducting visits, documenting evaluations, ensuring compliance with Medicare/Medicaid/HIPAA, and maintaining confidentiality. Bilingual ability is required to communicate with clients and families. This position combines office coordination with field visits and offers benefits.

Qualifications

• Three years’ experience in senior services or related field.
• Bilingual in English/Spanish required.
• Excellent oral and written communication.

Responsibilities

• Monitors client’s condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Skills

Bilingual

Excellent communication

Interpersonal skills

Microsoft Office

Tools

MS Word

MS Excel

Outlook

Job description

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

Ambercare is currently seeking a Full Time QA Specialist out of their Roswell NM location! This position will be responsible for conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs. Bilingual Required!

Location:

Ambercare 215 W. 3rd Street Roswell, NM 88201

Schedule

Monday through Friday - 8am to 5pm (Office and Field work) Occasional evenings and weekends visits

At Addus/Ambercare we offer our team the best:

• Medical, Dental and Vision Benefits
• Company matched 401K
• Continued Education
• Bonus
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Monitors client’s condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Position Requirements & Competencies:

• Minimum of 3 years’ experience working in the field of senior services or a related social service field.
• Bilingual Required
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area

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