Quality Assurance Specialist (Home Care QA Visits)

Ambercare; Albuquerque (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

Company-matched 401(k)

Continued Education

Monthly Agency Bonus Potential

PTO Plan

Retirement Planning

Life Insurance

Employee Discounts

Job summary

A home care services provider is seeking a Quality Assurance Specialist in Albuquerque, NM. This position involves facilitating in-home visits, ensuring compliance with care standards, and monitoring the performance of Home Care Aides. Ideal candidates will have at least 3 years of experience in senior services, along with excellent communication and organizational skills. The role offers benefits such as medical coverage, 401(k) match, and education opportunities. Interested applicants can text 9976 to apply.

Qualifications

• Minimum 3 years of experience in senior services or related social service field.
• Reliable transportation, valid driver's license, and insurance for travel within the branch service area.
• Strong interpersonal skills.
• Ability to prioritize and manage high call volumes.
• Customer-focused and client-oriented.
• Reliable transportation and valid driver’s license.

Responsibilities

• Conduct in-home visits to monitor client condition and Home Care Aide performance.
• Maintain compliance with company and Department of Aging rules, regulations, and standards.
• Observe and evaluate Home Care Aides to ensure Care Plans are followed.
• Prepare accurate evaluation reports and case notes.
• Maintain confidentiality of sensitive information.
• Follow Medicare, Medicaid, and HIPAA regulations.
• Attend weekly branch meetings.
• Maintain confidentiality of sensitive information.
• Follow Medicare, Medicaid, and HIPAA regulations.
• Perform other duties as assigned.

Skills

Excellent oral and written communication skills

Strong interpersonal skills

Customer-focused and client-oriented

Ability to prioritize and manage high call volumes

Proficient in Microsoft Word, Excel, and Outlook

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Quality Assurance Specialist (Home Care QA Visits)

Join Ambercare/Addus HomeCare to help older adults and individuals with disabilities live safely and independently at home.

Location: 2129 Osuna Rd. NE, Albuquerque, NM 87113

Schedule: Monday‑Friday 8:00 AM to 5:00 PM, one‑hour lunch, two 15‑minute breaks; occasional evenings & weekends.

Benefits:

• Medical, Dental, and Vision Benefits
• Company‑matched 401(k)
• Continued Education
• Monthly Agency Bonus Potential
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee Discounts

Essential Duties:

• Conduct in‑home visits to monitor client condition and Home Care Aide performance.
• Maintain compliance with company and Department of Aging rules, regulations, and standards.
• Welcome new clients and review the Welcome Packet during initial visits.
• Observe and evaluate Home Care Aides to ensure Care Plans are followed.
• Prepare accurate evaluation reports and case notes.
• Maintain schedules to ensure timely completion of all assigned home visits.
• Attend weekly branch meetings.
• Maintain confidentiality of sensitive information.
• Ensure regular, predictable attendance and flexibility for department needs.
• Follow Medicare, Medicaid, and HIPAA regulations.
• Abide by all regulations, policies, procedures, and standards.
• Perform other duties as assigned.

Position Requirements & Competencies:

• Minimum 3 years of experience in senior services or related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and manage high call volumes.
• Customer‑focused and client‑oriented.
• Proficient in Microsoft Word, Excel, and Outlook.
• Reliable transportation, valid driver's license, and insurance for travel within the branch service area.

How to Apply: Text 9976 to 575‑205‑1296.