QA Specialist - AI Product Testing & Support

AuraOne, Inc.; United States; Remote; USD 28,000 - 48,000; Full time

Job summary

AuraOne, Inc. is seeking a QA Specialist - AI Product Testing & Support to remotely evaluate AI outputs across operations workflows. Reviewers assess tone, policy adherence, and stakeholder fit.

You will flag risks, document next steps for the modeling team, and adjudicate disputes using published playbooks. This independent contractor role requires strong attention to detail and reliable weekly availability.

Qualifications

• Direct working experience in qa ai product testing support specialist operations on real teams.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current qa ai product testing support specialist operations workflows, playbooks, and firm policy for QA Specialist - AI Product Testing & Support assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

QA AI Product Testing Support

AI model evaluation

Job description

QA Specialist - AI Product Testing & Support is a remote review track for evaluating AI outputs across qa ai product testing support specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

QA AI Product Testing Support specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would - checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

• Review AI outputs against current qa ai product testing support specialist operations workflows, playbooks, and firm policy for QA Specialist - AI Product Testing & Support assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

• Direct working experience in qa ai product testing support specialist operations on real teams for QA Specialist - AI Product Testing & Support work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model's response to a real qa ai product testing support specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• QA AI Product Testing Support specialist operations
• AI model evaluation

Work model

Remote - US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

Hourly rate confirmed after the interview process.

Direct working experience in qa ai product testing support specialist operations on real teams for QA Specialist - AI Product Testing & Support work. Comfort applying multi-page rubrics consistently across long batches. Clear written reasoning that names the policy or workflow being applied. Strong attention to detail and the ability to flag when a prompt itself is the problem. Reliable async availability for at least 10 hours per week.