QA & Sample Manager

ADP, Inc.; Rock Hill (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

ADP, Inc. is seeking a QA & Sample Manager to oversee Quality Assurance and Sample Production in a Fayetteville manufacturing facility. Lead the QA inspectors, Sample staff, and the audits ensuring products meet strict customer and vendor requirements.

You will manage ISO 9001 processes, drive continuous improvement, and coordinate with plant leadership to resolve issues while maintaining safety and efficiency across operations.

Qualifications

• Bachelor's degree in a technical, engineering, or business field preferred; Associate's degree required.
• 5-8 years of quality control or assurance management in automated, high-volume manufacturing.
• Prior supervisory experience overseeing a multi-tiered department is strictly required.
• Strong knowledge of home textile manufacturing; sewing machinery familiarity preferred.
• Proficient with ISO 9001, RCA, lean manufacturing, and testing parameters.
• Exceptional verbal and written communications; cross-functional problem solving and meeting client timelines.

Responsibilities

• Provide leadership for the Quality Assurance and Sample departments to meet benchmarks.
• Direct supervision of the Quality Supervisor and daily routines for QA inspectors and Sample staff.
• Oversee receiving, WIP, and finished goods inspection procedures.
• Lead quarterly CSA representative audits in absence of the Director.
• Maintain ISO 9001 compliance and drive continuous improvements and cost reduction.
• Supervise new product launches and ensure vendor compliance rules are followed.
• Evaluate sample workflows from intake to dispatch and ensure proper documentation.
• Coordinate with plant leadership to resolve non-conforming materials and CQIs.
• Perform random product tests to prevent compliance penalties and vendor charges.
• Ensure safe work environment and adherence to PPE and housekeeping standards.
• Foster a collaborative environment with growth and accountability.

Skills

Quality leadership

ISO 9001

Lean manufacturing

MS Office (Word, Excel, PowerPoint,Out

Verbal & written communication

Education

Bachelor's degree in technical, engineering, or business field

Associate's degree (AA) required

Tools

Textile lab testing equipment

Micrometers

Product sizing gauges

Inspection instrumentation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

QA & Sample Manager

Full Time MFG Admin Salaried Fayetteville, NC, US

2 days ago Requisition ID: 3396

POSITION SUMMARY:

The QA & Sample Manager is responsible for the strategic oversight and daily operations of both the Quality Assurance Department and the Sample Production workflow within the manufacturing facility. This role unifies corporate quality standard execution with rapid, high-precision sample fulfillment. The manager directly oversees the Quality Supervisor, providing leadership to the hourly QA auditing staff, while simultaneously ruling over the end-to-end processing, evaluation, sewing, and shipping operations of the Sample Maker team. By combining rigorous auditing protocols (ISO 9001 based) with agile sample workflows, this position ensures that all manufactured goods meet strict customer requirements, vendor compliance metrics, and efficiency benchmarks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following (other duties may be assigned)

• Provide comprehensive leadership and directional strategy for the facility's Quality Assurance and Sample departments to fulfill organizational benchmarks.
• Directly supervise the Quality Supervisor and oversee the delegation of daily routines for hourly QA inspectors and Sample staff.
• Oversee multi-tiered auditing infrastructure including Receiving (REC) incoming materials, Work-in-Process (WIP), and Finished Goods Inspection (FGI) procedures.
• Manage the quarterly CSA representative audit processes, collaborating as the principal facility authority in the absence of the Director.
• Maintain strict adherence to ISO 9001 quality system operations, establishing robust control metrics, continuous improvement cycles, and cost reduction models.
• Supervise new product launches, maintaining deep knowledge of internal operations, unique client specifications, and specific vendor compliance rules.
• Evaluate sample workflows from intake through dispatch, ensuring that all sample paperwork is tracked, components are packaged safely, and timelines are met.
• Isolate and resolve systemic product flaws by documenting Non-Conforming Materials (NCM) and coordinating with plant manufacturing leadership to resolve Customer Quality Issues (CQI).
• Perform physical random evaluations and product testing inspections to serve as a backstop preventing compliance penalization and vendor chargebacks.
• Provide a safe work environment by ensuring both teams strictly follow plant safety rules, maintain immaculate workspace housekeeping, use required Personal Protective Equipment (PPE), and immediately mitigate hazards.
• Foster a highly engaged, collaborative, and empowered workspace environment that promotes professional growth, rewards cross-functional accountability, and maintains exceptional employee relations.

QUALIFICATIONS:

• Education: Bachelor's degree (BA/BS) in a technical, engineering, or business field preferred; Associate's degree (AA) required.
• Experience: Minimum of 5-8 years of quality control or assurance management experience in an automated, high-volume manufacturing environment. Prior supervisory experience overseeing a multi-tiered department is strictly required.
• Industry Background: Strong working knowledge of the home textile manufacturing sector is highly preferred. Practical familiarity with sewing machinery operations (single needle and serge systems), raw fiber/blend dynamics, and product blowing machinery is required.
• Technical Capabilities: Proficient with textile lab testing equipment, micrometers, product sizing gauges, and inspection instrumentation. Expert literacy across MS Office suites (specifically Word, advanced Excel, PowerPoint, and Outlook).
• Systemic Knowledge: Firm grounding in ISO 9001 frameworks, Root Cause Analysis (RCA), lean manufacturing principles, and standardized testing parameters.
• Leadership & Soft Skills: Exceptional verbal and written communications. Proven success in team architecture, conflict management, cross-functional problem solving, and managing demanding client timelines under pressure.