Quality Control Manager

Trades Town; White House (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Trades Town is seeking a hands-on Quality Assurance and Repairs Supervisor to lead sorting, inspection, and grading of incoming vendor shipments. You will define grading standards, write SOPs, and audit accuracy while directing repair teams to maximize value and margins.

You will manage item records in the ERP, ensure accurate labeling, and collaborate with Purchasing, Sales, and management on data quality, throughputs, and process improvements.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years in quality inspection, refurbishment, returns processing, or receiving, including at least 1 year leading a team.
• Working knowledge of power tools and hand tools.
• Intermediate skillset with inventory or ERP software, barcode labeling, and spreadsheets.
• Strong attention to detail and a habit of documenting what you find.
• Good written and verbal communication skills.
• Must be able to pass a background check and drug test.
• Must be able to provide at least two recent references.

Responsibilities

• Lead sorting, inspection, testing, and grading of incoming vendor shipments to Trades Town standards.
• Set and maintain the grading standards for condition, function, and completeness, and keep them current as vendor product lines change.
• Spot-check graded items and audit the team's work to hold grading accuracy inside an agreed tolerance.
• Write and maintain SOPs for sorting, inspecting, grading, labeling, repackaging, and cataloging.
• Document out-of-spec product and escape recurring vendor quality problems.
• Own repairs and missing-parts work: determine whether each item should be repaired, sold as-is, or retired for parts.
• Direct the Repair Technicians in returning incomplete and damaged items to sellable condition.
• Track repair work orders and the parts consumed against them, and request service parts through Purchasing.
• Weigh repair cost against item value so labor and parts are spent only where they return margin.
• Create and update item records in the ERP, including part numbers, descriptions, and item data.
• Maintain accurate part number interchanges and item attributes so items can be found, listed, and sold.
• Ensure every item is labeled correctly and matches its inventory record before it moves to put-away.
• Identify gaps in item data that slow grading or selling, and drive them to resolution.
• Label, repackage, and hand finished items to the Warehouse team for put-away.
• Work with Purchasing on vendor quality issues, invoice reconciliation, and service parts.
• Give Sales accurate condition and completeness information so listings match the item a customer receives.
• Partner with management on standards, throughput targets, and process changes.
• Hire, train, schedule, and coach the grading and repair teams.
• Hit daily receiving and throughput targets and keep backlog down.
• Keep the inspection and repair areas safe, clean, and organized.
• Perform miscellaneous job-related duties as assigned.

Skills

Attention to detail

Leadership

Team coaching

Documentation

Communication

Safety awareness

Education

High school diploma or equivalent

Tools

ERP software

Barcode labeling

Spreadsheets

Power tools

Hand tools

Job description

KEY RESPONSIBILITIES

QUALITY ASSURANCE

• Lead sorting, inspection, testing, and grading of incoming vendor shipments to Trades Town standards.
• Set and maintain the grading standards for condition, function, and completeness, and keep them current as vendor product lines change.
• Spot-check graded items and audit the team's work to hold grading accuracy inside an agreed tolerance.
• Write and maintain SOPs for sorting, inspecting, grading, labeling, repackaging, and cataloging.
• Document out-of-spec product and escape recurring vendor quality problems.

REPAIRS AND RECLAMATION

• Own repairs and missing-parts work: determine whether each item should be repaired, sold as-is, or retired for parts.
• Direct the Repair Technicians in returning incomplete and damaged items to sellable condition.
• Track repair work orders and the parts consumed against them, and request service parts through Purchasing.
• Weigh repair cost against item value so labor and parts are spent only where they return margin.

INFORMATION MANAGEMENT

• Create and update item records in the ERP, including part numbers, descriptions, and item data.
• Maintain accurate part number interchanges and item attributes so items can be found, listed, and sold.
• Ensure every item is labeled correctly and matches its inventory record before it moves to put-away.
• Identify gaps in item data that slow grading or selling, and drive them to resolution.

CROSS-FUNCTIONAL COLLABORATION

• Label, repackage, and hand finished items to the Warehouse team for put-away.
• Work with Purchasing on vendor quality issues, invoice reconciliation, and service parts.
• Give Sales accurate condition and completeness information so listings match the item a customer receives.
• Partner with management on standards, throughput targets, and process changes.

TEAM LEADERSHIP

• Hire, train, schedule, and coach the grading and repair teams.
• Hit daily receiving and throughput targets and keep backlog down.
• Keep the inspection and repair areas safe, clean, and organized.

GENERAL

• Perform miscellaneous job-related duties as assigned.

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QUALIFICATIONS

• High school diploma or equivalent required.
• Minimum 3 years in quality inspection, refurbishment, returns processing, or receiving, including at least 1 year leading a team.
• Working knowledge of power tools and hand tools.
• Intermediate skillset with inventory or ERP software, barcode labeling, and spreadsheets.
• Strong attention to detail and a habit of documenting what you find.
• Good written and verbal communication skills.
• Must be able to pass a background check and drug test.
• Must be able to provide at least two recent references.

PHYSICAL REQUIREMENTS

Stand and walk for long periods, regularly lift up to 50 lbs, and safely handle and test powered equipment.