QA/QI Specialist - EHR & Data-Driven Improvement

Voluntary Protection Programs Participants' Association, Inc.; El Monte (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

BRIDGES is seeking a technology-forward Quality Assurance / Quality Improvement Associate to support compliance, operational excellence, and client-centered care. You will partner with clinical teams, program leaders, staff, and IT to monitor documentation, support audits, and lead data-informed improvements.

This full-time, on-site role in El Monte, CA requires strong skills with EHR systems, Microsoft 365, and data tools, plus the ability to drive QA/QI projects and staff training.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 1–2 years in QA, compliance, auditing, or data analysis (behavioral health experience preferred).
• Advanced experience administering EHR systems and reporting tools.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Conduct chart reviews, documentation audits, and billing compliance checks.
• Track and report quality metrics to leadership.
• Support external audits, licensing visits, and funding reviews, including preparation, logistics, document preparation, and auditor communication.
• Serve as EHR Administrator, managing client census and concurrent authorizations.
• Collaborate on quality improvement projects and staff training initiatives.
• Maintain knowledge of county, state, and federal behavioral health regulations.
• Maintain accurate data entry, tracking, and reporting systems, ensuring the integrity of HIPAA-protected client and financial data.
• Collaborate in implementing the QA/QI work plan, identify trends from audits, and support performance improvement projects.
• Collect, analyze, and summarize data for leadership, program managers, and funders.
• Support staff trainings on documentation best practices, regulatory compliance, outcome measurement, and continuous improvement.
• Serve as backup for the QA Coordinator during absences or special projects.
• Stay current with regulatory updates and communicate impacts to management.

Skills

Analytical thinking

Problem-solving

Communication skills

Confidentiality/HIPAA awareness

Education

Bachelor’s degree in Health Administration, Public Health, Data Analytics, or related field

Tools

EHR systems

Microsoft 365

Reporting tools

Job description

BRIDGES is seeking a technology-forward Quality Assurance / Quality Improvement Associate to support compliance, operational excellence, and client-centered care. You will partner with clinical teams, program leaders, staff, and IT to monitor documentation, support audits, and lead data-informed improvements.

This full-time, on-site role in El Monte, CA requires strong skills with EHR systems, Microsoft 365, and data tools, plus the ability to drive QA/QI projects and staff training.