QA Manager

HSI; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

HSI is seeking a visionary Global QA Manager to lead the development of a comprehensive Quality Assurance as a Service model across its diverse product portfolio. This strategic role involves establishing frameworks and processes to ensure quality across technology stacks like Java, C#, and AWS, while fostering a culture of excellence within the organization.

Benefits

Fully Remote Work

Unlimited PTO

Career Growth

Well-Being First

Generous 401(k) company match

Qualifications

• 10+ years of progressive experience in software quality assurance.
• 5+ years of leadership experience in QA organizations.
• Experience with Java, C#, .Net, Ruby, AWS, and Azure.

Responsibilities

• Design and implement a comprehensive global QA as a Service model.
• Establish standardized QA frameworks and processes.
• Manage QA budget and resource allocation across geographies.

Skills

Analytical skills

Communication

Stakeholder management

Education

Bachelor's degree in Computer Science

Master's degree preferred

Tools

QA tools and automation frameworks

Test automation frameworks

Job description

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We are seeking a visionary Global QA Manager to develop and lead a comprehensive Quality Assurance as a Service (QAaaS) model across our diverse, multi-platform product portfolio. This strategic leadership role will establish standardized frameworks, processes, and metrics to ensure consistent quality across our global technology stack including Java, C#, .Net, Ruby, AWS, and Azure. The successful candidate will build and scale a distributed QA organization that delivers measurable value and drives continuous quality improvement throughout our product ecosystem.

This transformational leader will create a strategic roadmap for quality assurance that supports our business objectives while fostering a culture of quality excellence across the organization. Within 12 months, the Global QA Manager will be responsible for overseeing a fully operational global QA organization serving multiple product lines and geographies.

We are seeking a visionary Global QA Manager to develop and lead a comprehensive Quality Assurance as a Service (QAaaS) model across our diverse, multi-platform product portfolio. This strategic leadership role will establish standardized frameworks, processes, and metrics to ensure consistent quality across our global technology stack including Java, C#, .Net, Ruby, AWS, and Azure. The successful candidate will build and scale a distributed QA organization that delivers measurable value and drives continuous quality improvement throughout our product ecosystem.

This transformational leader will create a strategic roadmap for quality assurance that supports our business objectives while fostering a culture of quality excellence across the organization. Within 12 months, the Global QA Manager will be responsible for overseeing a fully operational global QA organization serving multiple product lines and geographies.

Job Key Responsibilities

• Design and implement a comprehensive global QA as a Service model that serves multiple product lines and development teams
• Establish standardized QA frameworks, methodologies, and processes that integrate seamlessly with existing SDLC practices
• Develop and track KPIs to measure QA effectiveness, efficiency, and business impact
• Build and manage a global team of QA professionals, including both FTEs and contractors
• Create a scalable QA resource model that maximizes efficiency while meeting quality objectives
• Serve as the interface between Support and Development teams to ensure customer-reported issues are effectively triaged and addressed
• Leverage data analytics to drive insights into software quality, bug trends, and resource allocation
• Make data-driven recommendations for strategic QA investments and team expansion
• Stay current with emerging QA technologies, methodologies, and industry best practices
• Foster partnerships with product and development leadership to anticipate and address quality needs

Job Essential Functions

• Lead the development of enterprise-wide quality standards, best practices, and guidelines
• Oversee the creation and implementation of test strategies for diverse product lines and technology stacks
• Manage QA budget, resource allocation, and capacity planning across multiple geographies
• Implement and optimize QA tools and automation frameworks for maximum efficiency
• Establish metrics and reporting mechanisms to demonstrate QA value and impact to business stakeholders
• Create effective knowledge transfer mechanisms between global QA teams
• Drive continuous improvement initiatives within the QA organization
• Develop and implement career advancement paths for QA team members
• Lead the evaluation and adoption of new QA technologies and methodologies
• Present quality metrics, trends, and strategic initiatives to executive leadership

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or related field; Master's degree preferred
• 10+ years of progressive experience in software quality assurance
• 5+ years of leadership experience with proven success building and scaling distributed QA organizations
• Demonstrated experience establishing QA as a Service models across multiple product lines
• Experience working with diverse technology stacks including Java, C#, .Net, Ruby, AWS, and Azure
• Proven track record in developing global QA strategies and implementing standardized processes
• Experience managing both onshore and offshore QA resources
• Strong analytical skills with experience using data to drive decision-making
• Advanced knowledge of various testing methodologies, tools, and frameworks
• Excellent communication and stakeholder management skills
• Experience in multiple development methodologies (Agile, Waterfall, DevOps)
• Demonstrated ability to influence and align cross-functional teams
• Experience with test automation frameworks and CI/CD integration

Benefits

• Fully Remote Work:Work where you're most productive—we trust you.
• Unlimited PTO:Recharge when you need to—we support work-life balance.
• Career Growth:Unlimited access to our Learning & Development library, including our own HSI LMS content.
• Well-Being First:Full medical, dental, vision, and mental health coverage.
• Secure Your Future:Generous$1:$1 401(k) company match—your future is important to us.

This position has a base range of $110K-130K USD. Where an applicant will ultimately fall within the stated range depends on a variety of factors, including, for example, geographic location and level of experience.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  E-Learning Providers

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