QA Investigator

S:US; New York (NY); On-site; USD 72,000 - 77,000; Full time

Job summary

S:US is seeking a Quality Assurance Investigator in New York to conduct investigations across multiple divisions. You will interview involved parties, review records, and prepare formal reports to support resolution and compliance.

The role requires a Bachelor's degree (Master’s preferred), at least 1 year of investigative experience in Human Services, and strong communication skills. Some after-hours work and weekend availability are expected.

Qualifications

• Bachelor’s Degree required; Master’s preferred.
• At least 1 year of experience as an investigator or QA staff in a Human Services organization.
• Self-starter, highly organized and detail-oriented.
• Effective interpersonal and written communication; customer service focus.
• Proficient with MS Word, Excel, Outlook.
• Flexible to work special projects after hours and weekends.

Responsibilities

• Conduct investigations involving consumers/employees in multiple divisions.
• Interview all parties involved in incidents.
• Complete written investigation reports per protocol.
• Review and analyze various reports used in investigations.
• Gather and submit evidence.
• May participate in arbitration or court hearings as required.
• Review external investigations and coordinate with Incident Review Coordinator.
• Participate in audit reviews and incident review committees.
• Conduct focus reviews based on corrective actions.
• Review preliminary investigations and follow up on missing information.

Skills

Interpersonal communication

Written communication

Detail-oriented

Self-starter

Education

Bachelor’s Degree required

Master’s Degree preferred

Tools

MS Word

MS Excel

Outlook

Job description

Min

USD $71,820.00/Yr.

Max

USD $76,950.00/Yr.

Position Overview

The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conducts investigations involving consumer/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
• Responsible for conducting interviews with all parties involved in the incident.
• Completes written investigation reports as per established protocol.
• Must be able to review and analyze various reports to be used in investigations.
• Gathers and submits evidence.
• May be called upon to participate in arbitration or court hearings based on investigations.
• Responsible for reviewing external investigations.
• Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.
• Responsible for participating in audit reviews in the various facilities.
• Participate on the various incident review committees.
• Conduct focus reviews at facilities based on corrective actions as per investigation recommendations.
• Review all preliminary investigations and follow up on missing pertinent information.

Qualifications

• Bachelor’s Degree required, Master’s Degree preferred.
• Minimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization.
• Demonstrated ability to be a self-starter and problem solver. Highly organized and detail-oriented with demonstrated ability for managing multiple deadlines and anticipating needs.
• Effective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse client population.
• Minimum 1 year of experience in intermediate levels of MS Word, Excel, Outlook.
• Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individualpotentialand continuous quality improvement.From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on ourBenefits Pageand see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individualpotentialand continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equalopportunityand reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use ofservicesanimals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact theLeave [e-mail].

ID

2026-19108

Work Location

In Person