QA Investigator

sus.com; New York (NY); On-site; USD 72,000 - 77,000; Full time

Job summary

sus.com in New York is seeking a Quality Assurance Investigator to conduct investigations involving consumers and employees across multiple divisions. This role emphasizes interviewing, evidence gathering, and thorough documentation.

The ideal candidate holds a bachelor’s degree with at least one year in investigations or QA within human services, and is proficient in MS Word, Excel, and Outlook. In-person work location in New York is required.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum 1 year of experience as an investigator or quality assurance within a Human Services organization.
• Demonstrated ability to be organized, detail-oriented, and manage multiple deadlines.

Responsibilities

• Conducts investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
• Conducts interviews with all parties involved in the incident.
• Completes written investigation reports per established protocol.
• Reviews and analyzes various reports for investigations.
• Gathers and submits evidence.
• Participates in audits and incident review committees.

Skills

Investigations

Interviews

Communication

Detail-oriented

Education

Bachelor’s Degree

Master’s Degree preferred

Tools

MS Word

MS Excel

Outlook

Job description

Min

USD $71,820.00/Yr.

Max

USD $76,950.00/Yr.

Position Overview

The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conducts investigations involving consumer/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
• Responsible for conducting interviews with all parties involved in the incident.
• Completes written investigation reports as per established protocol.
• Must be able to review and analyze various reports to be used in investigations.
• Gathers and submits evidence.
• May be called upon to participate in arbitration or court hearings based on investigations.
• Responsible for reviewing external investigations.
• Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.
• Responsible for participating in audit reviews in the various facilities.
• Participate on the various incident review committees.
• Conduct focus reviews at facilities based on corrective actions as per investigation recommendations.
• Review all preliminary investigations and follow up on missing pertinent information.

Qualifications

• Bachelor’s Degree required, Master’s Degree preferred.
• Minimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization.
• Demonstrated ability to be a self-starter and problem solver. Highly organized and detail-oriented with demonstrated ability for managing multiple deadlines and anticipating needs.
• Effective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse client population.
• Minimum 1 year of experience in intermediate levels of MS Word, Excel, Outlook.
• Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individualpotentialand continuous quality improvement.From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on ourBenefits Pageand see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individualpotentialand continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equalopportunityand reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use ofservicesanimals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact theLeave [e-mail].

ID

2026-19025

Work Location

In Person