QA Investigator

Services for the UnderServed; New York (NY); On-site; USD 72,000 - 77,000; Full time

Job summary

Services for the UnderServed seeks a Quality Assurance Investigator to handle investigations across multiple divisions in New York. You will interview all parties, gather evidence, and prepare detailed reports following established protocols.

The role requires a Bachelor’s degree (Master’s preferred) and at least one year of investigative or QA experience in human services, with strong organizational and communication skills. Regular audits and committee work are part of the responsibilities.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum 1 year of investigator or QA staff experience in Human Services.
• Self-starter with strong problem-solving and organization.
• Excellent interpersonal and written communication skills.
• At least 1 year of MS Word, Excel, Outlook experience.
• Willingness to work after hours and weekends as needed.

Responsibilities

• Conducts investigations across DD, BH, HS, TS and VT divisions.
• Conduct interviews with all parties involved.
• Complete written investigation reports per protocol.
• Review and analyze reports for investigations.
• Gather and submit evidence.
• May participate in arbitration or court hearings.
• Review external investigations.
• Coordinate with Incident Review Coordinator for logging.
• Participate in audit reviews at facilities.
• Join incident review committees.
• Conduct focus reviews per investigation recommendations.
• Review preliminary investigations and follow up on missing info.

Skills

Self-starter

Problem solving

Highly organized

Detail oriented

Interpersonal skills

Education

Bachelor’s Degree

Master’s Degree

Tools

MS Word

MS Excel

MS Outlook

Job description

Position Overview

The

• Conducts investigations involving consumer/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
• Responsible for conducting interviews with all parties involved in the incident.
• Completes written investigation reports as per established protocol.
• Must be able to review and analyze various reports to be used in investigations.
• Gathers and submits evidence.
• May be called upon to participate in arbitration or court hearings based on investigations.
• Responsible for reviewing external investigations.
• Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.
• Responsible for participating in audit reviews in the various facilities.
• Participate on the various incident review committees.
• Conduct focus reviews at facilities based on corrective actions as per investigation recommendations.
• Review all preliminary investigations and follow up on missing pertinent information.

Min

USD $71,820.00/Yr.

Max

USD $76,950.00/Yr.

Position Overview

The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.

Essential Duties & Responsibilities

• Conducts investigations involving consumer/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
• Responsible for conducting interviews with all parties involved in the incident.
• Completes written investigation reports as per established protocol.
• Must be able to review and analyze various reports to be used in investigations.
• Gathers and submits evidence.
• May be called upon to participate in arbitration or court hearings based on investigations.
• Responsible for reviewing external investigations.
• Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.
• Responsible for participating in audit reviews in the various facilities.
• Participate on the various incident review committees.
• Conduct focus reviews at facilities based on corrective actions as per investigation recommendations.
• Review all preliminary investigations and follow up on missing pertinent information.

Qualifications

• Bachelor’s Degree required, Master’s Degree preferred.
• Minimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization.
• Demonstrated ability to be a self-starter and problem solver. Highly organized and detail-oriented with demonstrated ability for managing multiple deadlines and anticipating needs.
• Effective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse client population.
• Minimum 1 year of experience in intermediate levels of MS Word, Excel, Outlook.
• Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.

Company Overview

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you .

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail] .

ID

2026-19108

Work Location

In Person