QA Investigations Specialist

Services for the UnderServed; New York (NY); Sur place; USD 72 000 - 77 000; Plein temps

Résumé du poste

Services for the UnderServed seeks a Quality Assurance Investigator to handle investigations across multiple divisions in New York. You will interview all parties, gather evidence, and prepare detailed reports following established protocols.

The role requires a Bachelor’s degree (Master’s preferred) and at least one year of investigative or QA experience in human services, with strong organizational and communication skills. Regular audits and committee work are part of the responsibilities.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum 1 year of investigator or QA staff experience in Human Services.
• Self-starter with strong problem-solving and organization.
• Excellent interpersonal and written communication skills.
• At least 1 year of MS Word, Excel, Outlook experience.
• Willingness to work after hours and weekends as needed.

Responsabilités

• Conducts investigations across DD, BH, HS, TS and VT divisions.
• Conduct interviews with all parties involved.
• Complete written investigation reports per protocol.
• Review and analyze reports for investigations.
• Gather and submit evidence.
• May participate in arbitration or court hearings.
• Review external investigations.
• Coordinate with Incident Review Coordinator for logging.
• Participate in audit reviews at facilities.
• Join incident review committees.
• Conduct focus reviews per investigation recommendations.
• Review preliminary investigations and follow up on missing info.

Connaissances

Self-starter

Problem solving

Highly organized

Detail oriented

Interpersonal skills

Formation

Bachelor’s Degree

Master’s Degree

Outils

MS Word

MS Excel

MS Outlook

Description du poste

Services for the UnderServed seeks a Quality Assurance Investigator to handle investigations across multiple divisions in New York. You will interview all parties, gather evidence, and prepare detailed reports following established protocols.

The role requires a Bachelor’s degree (Master’s preferred) and at least one year of investigative or QA experience in human services, with strong organizational and communication skills. Regular audits and committee work are part of the responsibilities.