QA Examiner - General Liability & E&O (Hybrid)

Utica National Insurance Group

Town of New Hartford (NY)

Hybrid

USD 85,000 - 124,000

Full time

5 days ago

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Benefits offered by this job

Medical and Prescription Drug Benefit

Life Insurance and Disability Benefits

401(k) Profit Sharing and Investment

Health Savings Account (HSA)

Flexible Spending Accounts

Tuition Assistance, Training, and Prof

Company-Paid Family Leave

Adoption/Surrogacy Assistance Benefit

Voluntary Benefits - Group Accident, +

Student Loan Refinancing Services

Care.com Membership with Back-up Care,

Business Travel Accident Insurance

Matching Gifts program

Employee Referral Award Program

Wellness programs

Job summary

Utica National Insurance Group is seeking a Quality Assurance Examiner for General Liability and E&O to join our team. The role focuses on QA reviews, sharing results, calibration sessions, and identifying trends with recommendations for improvement.

This hybrid position reports to locations including Charlotte-Ballantyne, NC; Woodbury, Long Island; or New Hartford, NY, offering exposure to complex claims operations and opportunities for coaching and professional growth.

Qualifications

4–8 years of claims experience with exposure to liability and coverage.
Strong background in General Liability; E&O experience preferred.
Demonstrated people and project leadership experience.
Proficient in Excel and PowerPoint.

Responsibilities

Ensure timely completion of file reviews, calibration sessions and analysis reports to leadership.
Apply advanced knowledge of the claims process, policies & procedures, systems, coverage, liability, damage estimating, and/or settlement and adherence to applicable legal and regulatory compliance standards when conducting file reviews.
Identify claim handling trends by applying advanced industry knowledge to discipline practices to produce recommendations for improvement opportunities.
Effectively communicates observations to all levels of leadership and provides substantiate feedback and coaching to associates. Work closely with the Director of Field Claim Operations, line of business Directors and regional leadership to ensure compliance with claim handling, practices and procedures.
Provide training and support to the Claims field leadership and frontline Claims staff.
Performs other tasks as assigned by the Director of Claims Quality and Strategy.