QA & Controls Support Analyst

TFB Toyota Financial Savings Bank Company; United States; Hybrid; USD 59,000 - 97,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid holidays and PTO

Tuition reimbursement

Relocation assistance

Job summary

Toyota Financial Services (TFSB) in the United States is seeking a QA & Compliance professional to execute first-line testing and support FDICIA controls across mortgage, deposits, and commercial loans. The role is based in Henderson, NV or Plano, TX and operates in a hybrid work setting.

You will collaborate with mortgage origination/servicing, commercial lending operations, and audit teams, performing weekly QA for deposits and servicing and supporting examinations.

Qualifications

• Associate’s degree required.
• 2+ years of regulatory compliance experience in banking or FDIC-regulated entity.
• Advanced Excel skills (pivot tables, data analysis).
• BA/BS degree is a plus.
• Relevant certifications (CRCM, CRVPM, CIA, CPA) are preferred.
• Experience with Salesforce or Archer is a plus.

Responsibilities

• Execute first-line compliance testing for loan originations and servicing, including creation of recommended enhancements to business processes to mitigate operational or compliance risk.
• Provide responses, evidence and requested documentation for state and federal examinations and track associated remediation items in partnership with TFSB Compliance Quality Assurance & Process Improvement
• Execute weekly QA processes related to deposit origination and boarding and file maintenance.
• Execute monthly invoice validation related to Operations vendors.
• Weekly assist with QA processes related to commercial loan origination and funding.
• Assist with other QA processes as needed.
• Maintain the Quality Control (QC) Tracking reports of all deposits boarded and file maintenance changes to ensure review completion and error remediation and Invoice Validation tracker to ensure accurate billing and timely payments.
• Collaborate with the Quality Assurance, Servicing and Commercial teams on remediation of business process or quality issues.
• Develop recommendations for improving processes and procedures.
• Controls & FDICIA - Assist with the testing of -related FDICIA controls owned by the TFSB Operations Department.
• Reporting and Documentation - Assist with internal reporting for management and key stakeholders in finding trends and recommendations related to operations gaps and issues.
• Support audit and examination requests related to deposits and commercial reviews.
• Support projects, enhancements, conversions, system implementations, etc. as they relate to deposits commercial reviews and invoice validation.

Skills

Regulatory compliance

Excel

Attention to detail

Education

Associate's degree

BA/BS degree

CRCM certification

CRVPM certification

CIA certification

CPA certification

Tools

Salesforce

Archer

Job description

Overview

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

This position will report to the Loan QA & Controls Manager and is responsible for executing, assisting and enhancing first-line QA/compliance/controls functions for TFSB, to reduce compliance and operational risk in the areas of Residential Mortgage, Consumer/Business Deposits, Commercial Loans. Responsibilities include assisting with the execution of quality assurance processes and FDICIA control testing, performing Consumer Business Deposit, File Maintenance Reviews, and invoice validations and assisting with quality assurance processes for Mortgage and Commercial Loans. This position requires regular and active partnership with mortgage origination and servicing teams, commercial lending operations. This job is located in either Henderson, NV or Plano, TX, but is expected to be in a hybrid work environment. Occasional travel from Henderson to Plano or vice-versa may be required.

What you’ll be doing

First-line Compliance

• Execute first-line compliance testing for loan originations and servicing, including creation of recommended enhancements to business processes to mitigate operational or compliance risk
• Provide responses, evidence and requested documentation for state and federal examinations and track associated remediation items in partnership with TFSB Compliance Quality Assurance & Process Improvement
• Execute weekly QA processes related to deposit origination and boarding and file maintenance.
• Execute monthly invoice validation related to Operations vendors.
• Weekly assist with QA processes related to commercial loan origination and funding.
• Assist with other QA processes as needed.
• Maintain the Quality Control (QC) Tracking reports of all deposits boarded and file maintenance changes to ensure review completion and error remediation and Invoice Validation tracker to ensure accurate billing and timely payments.
• Collaborate with the Quality Assurance, Servicing and Commercial teams on remediation of business process or quality issues.
• Develop recommendations for improving processes and procedures.
• Controls & FDICIA - Assist with the testing of -related FDICIA controls owned by the TFSB Operations Department.
• Reporting and Documentation - Assist with internal reporting for management and key stakeholders in finding trends and recommendations related to operations gaps and issues.
• Support audit and examination requests related to deposits and commercial reviews.
• Support projects, enhancements, conversions, system implementations, etc. as they relate to deposits commercial reviews and invoice validation.

What you bring

Associate’s degree.

2+ years of regulatory compliance experience within a banking or financial institution regulated by FDIC, or similar regulatory body.

Proficiency with Excel; ex: pivot tables/insert a column.

Added bonus if you have BA/BS degree.

Compliance or Audit-related certification or license – CRCM, CRVPM, CIA, CPA.

Working experience with Sales Force and/or Archer.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities.

A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

The annual base salary range for this position is $59,400.00 - $96,600.00.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance.

Employees are able to enroll in our company’s 401k plan.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Career Possibilities

At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place.

We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths - to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working.

Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better.

If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.