QA Automation with IVR

Robotics Prcocess Automation, LLC; Columbus (OH); On-site; USD 70,000 - 98,000; Full time

Job summary

ROBOTIC PROCESS AUTOMATION LLC in Columbus, OH is seeking a skilled QA Automation Engineer to design and execute automated tests across web, mobile, and IVR platforms. You will collaborate with developers and business stakeholders to ensure software quality, implement test data management, and uphold UAT best practices within an Agile environment.

Experience with Selenium, Java, Cucumber, Python, REST API testing, and tools like JMeter or LoadRunner is a plus, along with strong communication and

Qualifications

• Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) and with API test automation (Rest Assured, SoapUI, Postman).
• Proficient in all aspects of the Software Development Life Cycle.
• Proficient knowledge of Gradle, Maven, Git, Bitbucket, JIRA, Confluence, qTest, JMeter/LoadRunner.
• Strong knowledge of contact center operations, digital banking workflows, and backend banking systems.
• Proficient in testing IVR, Live Chat, Web and Mobile applications.
• Experience with enterprise tools such as CCaaS, Operations Desktop, and Admin Tools.
• Strong analytical and problem-solving skills; ability to trace defects across multiple systems.
• Excellent communication and stakeholder management abilities.
• Familiarity with Agile/Scrum methodologies and defect management tools (e.g., JIRA, ALM, etc.).
• Understanding of UAT best practices, test data management, and end-user validation processes.

Skills

Selenium

Java

Cucumber

Python

API test automation

Rest Assured

SoapUI

Postman

SDLC

Gradle

Maven

Git

Bitbucket

JIRA

Confluence

qTest

JMeter

LoadRunner

Contact center operations

Digital banking workflows

Backend banking systems

IVR testing

Live Chat testing

Web testing

Mobile testing

CCaaS

Operations Desktop

Admin Tools

Analytical skills

Problem solving

Defect tracing

Communication

Stakeholder management

Agile

Scrum

Defect management

UAT

Test data management

End-user validation

Tools

Selenium

Java

Cucumber

Python

Gradle

Maven

Git

Bitbucket

JIRA

Confluence

qTest

JMeter

LoadRunner

Job description

Job Description

• Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) and with API test automation (Rest Assured, SoapUI, Postman)


• Proficient in all aspects of the Software Development Life Cycle


• Proficient knowledge and experience in the following tools: Gradle, Maven, Git, Bit bucket, JIRA, Confluence, qTest, JMeter/Load Runner


• Strong knowledge of contact center operations, digital banking workflows, and backend banking systems.


• Proficient in testing IVR, Live Chat, Web and Mobile applications.


• Experience with enterprise tools such as CCaaS, Operations Desktop, and Admin Tools.


• Strong analytical and problem-solving skills; ability to trace defects across multiple systems.


• Excellent communication and stakeholder management abilities.


• Familiarity with Agile / Scrum methodologies and defect management tools (e.g., JIRA, ALM, etc.).


• Understanding of UAT best practices, test data management, and end-user validation processes.

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract