QA Analyst - ITAD & Warehouse Quality

Smart Metals Recycling

Texas

Hybrid

USD 45,000 - 65,000

Full time

5 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off & holidays

Certifications support

Job summary

Sprout in Garland, TX is seeking a Quality Assurance Associate to own the data and systems behind warehouse quality. You will track defect and audit results, identify root causes of grading and sanitization errors, and drive corrective actions to keep R2/e-Stewards and ISO programs audit-ready.

This role looks across the operation to spot trends and improve processes. Responsibilities include building KPIs, analyzing audits and nonconformances, leading CAPA, verifying sanitation records, and

Qualifications

Associate's or bachelor's degree in a technical, business or quality field, or equivalent experience.
2+ years in quality assurance, quality control or compliance in a warehouse, manufacturing, refurbishment or ITAD environment.
Hands-on root cause analysis and CAPA experience.
Strong Excel skills (pivot tables, lookups, charts) and comfort pulling data from an ERP or WMS.
Working knowledge of IT hardware (servers, storage, networking, laptops, drives).
Clear writer who can turn findings into SOPs, reports and audit responses.
Able to pass a background check, given access to customer data-bearing devices.

Responsibilities

Build and maintain quality KPIs and report them weekly to operations leadership.
Analyze QC audit results, nonconformances and customer returns to find trends.
Lead root cause analysis and manage CAPA through to closure.
Verify data sanitization and destruction records reconcile with inventory.
Write and update SOPs, work instructions and QC checklists; train technicians.
Plan and run internal audits against R2v3, e-Stewards, ISO standards and NAID AAA requirements.
Investigate customer complaints and vendor issues; write clear findings for managers and customers.
Set sampling plans and acceptance criteria for outbound lots by asset type.
Audit downstream vendors and maintain required documentation.
Partner with operations, sales and IT to fix ERP/WMS data quality issues.