PWH - Security Host

Pouring With Heart; Austin (TX); Vor Ort; USD 37.000 - 41.000; Teilzeit

Benefits dieser Stelle

Employee Assistance Program

401(k) plan

First drink free

Health & Wellness Program

Health insurance

Vision insurance

Critical Illness insurance

Hospital Indemnity insurance

Pet Care coverage

Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Zusammenfassung

Pouring With Heart in Austin, Texas is seeking a Security Host to welcome guests at Half-Step and maintain a safe environment. You will be the first and last impression, balancing hospitality with vigilance.

Responsibilities include greeting guests, verifying IDs, monitoring safety, de-escalation, crowd flow, and reporting incidents. Must be 21+ with required security certifications where applicable. Part-time roles include perks and tipping opportunities.

Qualifikationen

• 3+ years security, guest services, or hospitality experience preferred.
• Strong situational awareness and professionalism under pressure.
• Ability to de-escalate conflicts with patience and respect.
• Must be 21+ and have valid security guard certifications if required (varies by state).

Aufgaben

• Greet guests warmly and set a safe, welcoming tone.
• Verify IDs and manage guest entry per venue policies.
• Monitor floor and bar for safety; escalate issues as needed.
• Support staff and guests with conflict resolution and clear communication.
• Use de-escalation techniques to handle situations calmly and respectfully.
• Assist with crowd flow, line management, and capacity control.
• Report incidents, hazards, or violations to leadership.
• Follow health, safety, and compliance standards including responsible alcohol service.

Kenntnisse

Experience in security/guest services

Situational awareness

De-escalation techniques

21+ and security certification

Jobbeschreibung

Pouring with Heart is currently looking for a professional, and hospitable, Security Host to work the door at Half-Step, Austin, Texas.

PWH is a bustling, tight-knit, bar group on a mission to Raise The Human Spirit and build community wherever we serve and we're excited to find a new member of our community to help keep our crews and guests safe.

Below is a description of the role, give it a read-through, and if you think “Hell yeah!”, we’d love to start a conversation.

The role…

As a Security Host, you are responsible for creating a safe and welcoming environment for both guests and staff. You represent the first and last impression of the bar, balancing professionalism and hospitality with the awareness and confidence needed to maintain order.

Duties include, but are not limited to…

• Greet guests warmly and set the tone for a safe, welcoming environment
• Verify IDs accurately and manage guest entry in line with venue policies
• Monitor the floor and bar areas for safety concerns, escalating issues when necessary
• Support staff and guests through conflict resolution and clear communication
• Use de-escalation techniques to manage situations calmly and respectfully
• Assist with crowd flow, line management, and capacity control during peak hours
• Report incidents, hazards, or policy violations to leadership promptly
• Follow all health, safety, and compliance standards, including responsible alcohol service and emergency procedures

Required Skills/Qualifications

• 3+ years prior security, guest services, or hospitality experience preferred
• Strong situational awareness, confidence, and professionalism under pressure
• Ability to de-escalate conflicts with patience, respect, and clear communication
• Must be 21+ and have valid security guard certifications if required (varies by state)

Physical Requirements

• Must be able to work on your feet for extended periods (up to 8 hours)
• Ability to lift and move 100+ pounds
• Fast-paced movements and mobility required to cover bar and floor space efficiently
• Ability to bend, reach, and perform repetitive motions as part of daily bar operations

Pouring With Heart is more than a workplace, it’s a community. We invest in our people, helping you grow professionally while being part of something bigger than yourself.

The Benefits

• Employee Assistance Program - Access to mental health, financial wellness, counseling and many more resources through Health Advocate.
• 401(k) - Must work over 1000 hrs in a 12 month span
• First drink free at all of our Pouring With Heart bars
• Access to our Health & Wellness Program

Part time employees (who average 20+ hours per week) have access to everything above and:

• Vision insurance
• Critical Illness insurance
• Hospital Indemnity insurance
• Pet Care coverage

Full time employees (work an average of 30+ hours per week) have access to everything above and:

• Health insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Life Insurance

The Pay

• $27 to $30 an hour ($20 to $25 an hour base pay + tips)