PVT Product Engineer

Ford - Lincoln Veteran Careers Program; Wayne (MI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

Parental leave

Vehicle discount program

Job summary

Ford Motor Company seeks a Quality Engineer to investigate warranty and production quality concerns using claims, dealer feedback, plant data, and returns. You will classify claims with the Central Triage Team and drive interim and permanent corrective actions, owning issues through root-cause analysis and verified actions.

The role requires a bachelor’s degree in engineering and strong problem-solving, communication, and cross-functional collaboration skills to work with engineering,

Qualifications

• Bachelor’s degree in engineering or equivalent.
• Strong technical problem-solving and decision-making skills.
• Clear written, verbal, and presentation skills across teams.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Investigate quality concerns using warranty data, customer feedback, and plant data.
• Review warranty claims daily and classify with Central Triage Team.
• Drive containment actions and permanent corrective actions for quality issues.
• Own customer-critical issues through resolution, root-cause analysis, and actions.

Skills

Technical problem-solving

Decision-making

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in engineering

Bachelor's degree in mechanical engineering

Tools

CATIA V5

Teamcenter

GD&T

JIRA

Job description

What you’ll do

• Investigate customer and production quality concerns using warranty claims, customer and dealer feedback, plant data, returned parts, and other quality information.
• Review warranty claims and customer comments daily. Partner with the Central Triage Team to classify claims accurately, and contact dealerships as needed to clarify diagnoses, repairs, and parts returns.
• Drive interim containment actions (ICA) and permanent corrective actions (PCA) for concerns raised through warranty, executive escalations, social media feedback, technical hotlines, and other sources.
• Take ownership of customer-critical issues through resolution, including root-cause analysis and follow-up on corrective actions.
• Create and manage quality-improvement projects in IRIS/SIMPSN, track actions to completion, and communicate support needs through Vehicle Functional Group (VFG) quality leaders and Functional Quality Reviews (FQRs).
• Support the Warranty Center Triage Team by accurately binning claims and preparing clear, accurate Project Objects (POs).
• Support assembly-plant quality activities, including stop ships, stop builds, campaigns, audits, first-time-through issues, ergonomic concerns, and other production priorities.
• Partner with Supplier Technical Assistance (STA) engineers, suppliers, and Variability Reduction Teams (VRTs) to resolve supplier and subsystem concerns.
• Lead plant trials and support design changes, running changes, and engineering releases that improve quality, cost, fit, or supplier performance.
• Initiate or support WERS engineering concerns and alerts and contribute to current-model design projects and vehicle launches.
• Maintain subsystem- or VFG-level quality documentation and present updates at daily plant-quality reviews, VRT report-outs, and Vehicle Quality Reviews.
• Keep supervisors, peers, and cross-functional partners informed of priorities, progress, risks, and support needs.

What you’ll bring

Required

• Bachelor’s degree in engineering.
• Strong technical problem-solving and decision-making skills.
• Clear written, verbal, and presentation skills, with the ability to work effectively across engineering, manufacturing, supplier, and service teams.
• Ability to manage competing priorities in a fast-paced assembly-plant environment.

Preferred

• Bachelor’s degree in mechanical engineering; a master’s degree in mechanical engineering is a plus.
• Five or more years of relevant experience in product development, design and release, quality, program, or manufacturing engineering. Production-plant and PVT experience are especially valuable.
• Experience with containment, root-cause analysis, and corrective-action methods.
• Six Sigma Black Belt training or certification.
• Experience creating or reviewing DFMEA, PFMEA, and SCCAF documents.
• CAD experience with CATIA V5 and Teamcenter.
• Working knowledge of Geometric Dimensioning and Tolerancing (GD&T).
• Familiarity with Ford warranty and quality processes, including Early Claims Binning (ECB) and Balanced Single Agenda for Quality (BSAQ).
• Experience with WERS, IRIS/SIMPSN, JIRA, SREA, CR, Notices, Alerts and AIMS.
• Strong teamwork and leadership skills, including the ability to present technical.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision, and prescription drug coverage
• Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year's Day

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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