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Ford Motor Company in Dearborn, MI seeks a technical leader to own R/1,000 and cost per repair metrics for low-time-in-service warranty issues. This role sits in the Dearborn Truck Plant Body Exterior Plant Vehicle Team, covering exterior trim, emblems, and front/rear-end systems.
You will lead warranty binning, root-cause investigations, containment actions, and corrective actions. Expect cross-functional collaboration, plant trials, BOM analysis, and supplier-driven changes impacting quality.
Overview
At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.
We made history and now we work to transform the future — for our customers, our communities and our families. You’ll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!,
In this position…
The candidate will own the Repairs per 1,000 (R/1,000) and Cost per Repair metrics for low-time-in-service warranty issues.
This position is part of the Dearborn Truck Plant Body Exterior Plant Vehicle Team (PVT), with responsibility for body exterior trim—including box moldings and running boards—ornamentation, such as emblems and decals, and the front- and rear-end systems, including bumpers and the grille.
What you’ll do…
Lead warranty issue binning and analysis in IRIS (Issue Resolution & Insights System).
Lead cross-functional root cause investigations for warranty issues within the assigned vehicle functional group.
Coordinate interim and permanent containment actions, as well as corrective actions to prevent recurrence.
Identify and implement service method improvements to reduce warranty-related costs.
Document problem-solving activities using Single-Issue Management & Problem Solving Nexus (SIMPSN).
Present issue findings and support discussions in working-level and executive-level meetings.
Support plant First Time Through (FTT) improvements through process, supplier, and design actions.
Support Incoming Quality (IQ) by interpreting engineering drawings, design standards, and acceptance criteria.
Support stop-ship, stop-build, and yard-hold activities to ensure defects are corrected before vehicles are released.
Lead plant trials for design changes and proposed manufacturing process changes, assessing their impact on quality.
Lead plant trials for supplier-driven changes, assessing their impact on quality.
Support engineering Bill of Materials (BOM) analysis to identify and correct inaccurate part usage and release information.
Support launch teams in resolving carryover issues.
Identify and implement product best practices within the assigned vehicle functional group.
Even better, you may have…
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
This position is a salary grade 5 and ranges from $65,100-$109,300
This position is a salary grade 6 and ranges from $74,300-$124,500
This position is a salary grade 7 and ranges from $86,600-$144,900
This position is a salary grade 8 and ranges from $99,100-$166,200
Final determination of salary grade will be based on candidate’s skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
You’ll have…
Bachelor of Science in Mechanical Engineering.
At least four years of experience in product development, quality, or manufacturing engineering.
Basic knowledge of Geometric Dimensioning and Tolerancing (GD&T) in accordance with ASME Y14.5.
Experience using parametric 3D CAD software, such as SOLIDWORKS, CATIA, or Siemens NX.
Six Sigma Green Belt certification preferred.
Demonstrated ability to manage multiple projects and deliver results on schedule.
Willingness to learn and share best practices across the organization.
Excellent communication, teamwork, leadership, and presentation skills, with the ability to influence cross-functional teams.