Pumps & Service Solutions Specialist

FERGUSON; Valley Center (CA); On-site; USD 53,000 - 100,000; Full time

Benefits offered by this job

Health benefits and 401(k) options

On-the-job training and continuous dev

Job summary

Ferguson Enterprises, based in Valley City, is seeking a Mechanical Engineer/Technical Specialist to support pumping systems and related equipment on-site. You will handle inquiries, size pumps, troubleshoot, and prepare quotes.

The role requires collaboration with service teams to ensure timely, accurate repairs and customer satisfaction. Ideal candidates hold a Mechanical Engineering degree and have strong communication, organizational, and multi-project management skills.

Qualifications

• Mechanical Engineering degree or equivalent technical experience.
• Familiarity with pumping systems, motors, and mechanical equipment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects and deadlines effectively.
• Team-oriented with a proactive approach to problem-solving.

Responsibilities

• Handle customer inquiries, quote requests, and orders in a timely and professional manner.
• Provide technical assistance for pump sizing, troubleshooting, and product availability.
• Review tear-down reports, inspections, and service photos to generate detailed repair estimates and customer facing reports.
• Prepare and submit quotes, work orders, and purchase orders.
• Coordinate purchases, subcontract work, and rentals for each job.
• Collaborate with internal service teams, vendors, and outside sales to facilitate repair jobs to completion.
• Ensure repair documentation is complete and meets company and client standards.
• Perform site visits, when required, to capture job-specific information.
• Maintain regular communication with customers, vendors, and internal stakeholders.
• Review and approve product quality before final delivery.
• Support house accounts and direct client relationships by understanding needs and proposing service solutions.
• Foster positive relationships with manufacturers, vendors, and clients.

Skills

Communication skills

Organizational skills

Project management

Team collaboration

Problem-solving

Education

Mechanical Engineering degree

Tools

Microsoft Office

Job description

Ferguson Enterprises, based in Valley City, is seeking a Mechanical Engineer/Technical Specialist to support pumping systems and related equipment on-site. You will handle inquiries, size pumps, troubleshoot, and prepare quotes.

The role requires collaboration with service teams to ensure timely, accurate repairs and customer satisfaction. Ideal candidates hold a Mechanical Engineering degree and have strong communication, organizational, and multi-project management skills.