Pump Product Specialist: Tech Support & Product Launches

Socket.dev; Dubuque (IA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Holiday Pay

Disability Benefits

Job summary

Baker Manufacturing Company, LLC is seeking a Pump Product Specialist to provide technical and product support across our pump product lines. This role supports customers and internal teams with product selection, pump sizing, installation, troubleshooting, warranties, returns, pricing, and product information.

The Pump Product Specialist also supports product development and product changes and works closely with Engineering, Operations, Sales, Purchasing, vendors, and customers to ensure

Qualifications

• Associate degree or equivalent education preferred.
• 3–4 years of related technical, pump, manufacturing or customer support experience preferred.
• Pump, water systems, mechanical equipment, plumbing knowledge strongly preferred.
• Ability to read, interpret, and communicate technical product information.
• Strong customer service and communication skills.
• Ability to analyze information, troubleshoot problems, and develop practical solutions.
• Organizational skills to manage multiple priorities and projects.
• Ability to work across Sales, Engineering, Operations, Purchasing and other departments.

Responsibilities

• Provide technical support related to pump sizing, installation, troubleshooting and application questions.
• Manage product returns and warranty claims and coordinate resolutions with customers, vendors and internal teams.
• Respond to inquiries regarding availability, pricing, quotes, discounts, order status, certifications and submittals.
• Assist with customer concerns involving incorrect or defective materials, shipments and billing questions.
• Evaluate new product requests and assist with proposals, forecasts, pricing and profitability analysis.
• Initiate and coordinate product changes and support new product development projects.
• Support launches with bulletins, price lists, catalogs and training materials.
• Coordinate with Purchasing and vendors on certifications, warranty claims and private-label products.
• Coordinate direct-ship orders and resolve shipment issues as needed.
• Assist with internal product and customer service training.
• Support product development, training and promotional initiatives and attend trade shows.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Technical knowledge

Organizational skills

Problem solving

Team collaboration

Math basics

Education

Associate degree or equivalent

Job description

Baker Manufacturing Company, LLC is seeking a Pump Product Specialist to provide technical and product support across our pump product lines. This role supports customers and internal teams with product selection, pump sizing, installation, troubleshooting, warranties, returns, pricing, and product information.

The Pump Product Specialist also supports product development and product changes and works closely with Engineering, Operations, Sales, Purchasing, vendors, and customers to ensure