Pump Product Solutions Specialist

Baker Manufacturing Comp Any LLC; Dubuque (IA); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 1:

Paid Time Off (PTO)

Paid Company Holidays

Company-Paid Short-Term Disability

Employee-Paid Long-Term Disability

Company-Paid Life Insurance

Additional voluntary benefits

Job summary

Baker Manufacturing Company, LLC in Dubuque, IA is seeking a Pump Product Coordinator to provide technical, product, and customer support for our AY Pumps by Baker line.

This role supports customers, sales reps, and internal teams with pump sizing, installation, troubleshooting, warranties, pricing, and product information, while assisting with product development and launches across Engineering, Operations, Sales, and Vendors.

Qualifications

• Associate degree or technical education preferred; equivalent relevant experience will be considered.
• 3-4 years of related technical, manufacturing, product support, customer service, or similar experience preferred.
• Strong mechanical and technical aptitude; experience with pumps, water systems, plumbing, electrical wiring, or mechanical equipment is highly desirable.
• Experience with product development or project coordination is a plus.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to read, understand, and communicate technical information.
• Ability to manage multiple priorities and consistently follow through on assignments.
• Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Comfortable working with basic mathematics, measurements, percentages, proportions, and related calculations.
• Dependable, accountable, adaptable, and willing to learn.

Responsibilities

• Provide technical support for pump sizing, product selection, installation, troubleshooting, repair, and application questions.
• Respond to customer and sales inquiries regarding pricing, quotes, availability, order status, part numbers, certifications, submittals, and other product information.
• Manage warranty claims, including evaluating claims, coordinating resolutions, and processing appropriate credits.
• Assist with customer concerns involving defective or incorrect materials, shipments, billing, and other product-related issues.
• Coordinate product substitutions and crossovers as needed.
• Support product development, product changes, and evaluation of new product requests.
• Assist with new product launches, including product bulletins, price lists, catalogs, website information, training materials, and technical documentation.
• Work with Purchasing and vendors regarding certifications, warranties, private-label products, and other product requirements.
• Assist with internal product and customer service training.
• Work cross-functionally to resolve product and customer issues in a timely and professional manner.
• Attend trade shows and travel to other Baker Manufacturing facilities as needed.
• Perform other duties as assigned.

Job description

Baker Manufacturing Company, LLC in Dubuque, IA is seeking a Pump Product Coordinator to provide technical, product, and customer support for our AY Pumps by Baker line.

This role supports customers, sales reps, and internal teams with pump sizing, installation, troubleshooting, warranties, pricing, and product information, while assisting with product development and launches across Engineering, Operations, Sales, and Vendors.