PUMA Retail Store Supervisor

Fashion Outlets of Chicago; Northern (KY); Hybrid; USD 29,000 - 33,000; Full time

Job summary

PUMA stores seek a customer-focused associate to uphold brand service standards and drive sales in the United States. You’ll support store leadership, assist with recruiting and training, and help manage scheduling, inventory, and operations while maintaining a safe and welcoming environment.

Ideal candidates have 1–2 years in retail, strong communication, and the ability to learn quickly. Flexible hours include weekends, evenings, and holidays, with a base pay in the stated range plus bonus and

Qualifications

• 1–2 years’ experience in customer service retail, preferably apparel/footwear.
• Proven ability to exceed sales goals and present information clearly.
• Strong team player with excellent communication and adaptability.
• Basic MS Office and familiarity with retail software/POS.
• Able to lift up to 30 pounds and stand/walk for extended periods.

Responsibilities

• Provide consistently high standards of customer experience in-store.
• Help the store meet sales, KPI and profitability goals through planning and service.
• Assist with recruitment, training and development of staff.
• Manage payroll control and scheduling to balance service and profitability.
• Communicate merchandise opportunities to store leadership and optimize inventory.
• Support inventory accuracy and shrink reduction; handle stock movements.
• Ensure compliance with policies and maintain a safe environment.
• Work non-traditional hours including weekends, evenings, and holidays.

Skills

Retail experience

Sales goals

Team player

Communication skills

Adaptability

POS / Retail software

Physical stamina

Tools

MS Office

Job description

Posted August 31, 2026 | PUMA | Full-time

Your mission

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

Your talent

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.