Puerto Rico Dental Network Growth Lead

MetLif

San Juan (PR)

Remote

USD 59,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Medical plan

Vision plan

Dental insurance

Life insurance

401(k) with match

Disability insurance

Paid time off

Job summary

The Dental Network Specialist role at MetLife in Puerto Rico focuses on developing, expanding, and strengthening MetLife's dental provider network across the island. You will serve as the primary relationship manager for assigned providers, recruiting, negotiating participation agreements, and maintaining strong provider engagement.

You will collaborate with internal teams to support member access, client growth, and network stability, using market insights and AI-enabled tools.

Qualifications

3+ years of experience in provider relations, account management, business development, sales, customer relationship management, network management, or a related field.
Demonstrated success building and maintaining professional relationships with external partners, customers, clients, or providers.
Strong negotiation, influencing, and communication skills, with the ability to navigate complex conversations and achieve mutually beneficial outcomes.
Experience utilizing Microsoft Office applications, including Excel, CRM platforms such as Salesforce, and AI-enabled tools to analyze provider data, identify opportunities, improve productivity, and support informed business decisions.
Bilingual in English and Spanish, with strong verbal and written communication skills.

Responsibilities

Build and maintain strong relationships with dental providers, serving as the primary point of contact for assigned providers throughout Puerto Rico.
Recruit, negotiate, and contract providers to support network growth, market expansion, and network adequacy objectives.
Identify and pursue provider recruitment and engagement opportunities using network analysis, market intelligence, provider reporting, business insights, and AI-enabled tools.
Conduct provider visits, meetings, and educational sessions to strengthen provider satisfaction, retention, and overall network performance.
Partner closely with Sales and internal stakeholders to support client growth initiatives, address provider concerns, proactively mitigate retention risks, and leverage data and technology to improve provider engagement strategies.