PUCT, Systems Administrator (Systems Administrator VI)

Public Utility Commission of Texas; Austin (TX); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Public Utility Commission of Texas is seeking a Systems Administrator to manage and optimize enterprise IT environments. The role focuses on hybrid-cloud infrastructure, Microsoft 365, Azure services, Windows Server platforms, and SQL Server databases.

You will participate in shaping secure, scalable IT solutions, with opportunities for leadership and collaboration across IT teams. The position includes telework options after onboarding and a standard Monday-to-Friday schedule in a government

Qualifications

• Experience administering enterprise hybrid-cloud environments with Microsoft 365, Azure, Windows Server and SQL Server.
• Experience administering enterprise network and security infrastructure, including firewalls and IAM.
• Experience leading or providing technical oversight for complex enterprise infrastructure projects.

Responsibilities

• Perform highly advanced systems administration and cloud infrastructure administration.
• Design, implement, and maintain complex hybrid-cloud environments using Microsoft 365, Azure, Windows Server, and SQL Server.
• Provide technical leadership and potentially supervise others on IT projects.

Skills

Hybrid-cloud infrastructure

Network security

Technical leadership

Tools

Microsoft 365

Microsoft Azure

Windows Server

Microsoft SQL Server

Palo Alto Networks

Cisco Meraki

Job description

The Public Utility Commission regulates the state's electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints.

Join a Team Dedicated to Public Service

Are you passionate about making a positive impact on the lives of Texans? We are committed to building a highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high-quality utility infrastructure.

Make a Difference with Us

We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment.

Competitive Benefits Package

In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees.

For a Detailed Overview, Please Visit https://puc.texas.gov/HumanResources/Home/Jobs

DIVISION - AGENCY OPERATIONS

The Agency Operations division is the administrative backbone to the PUCT and has several departments within the division that play an integral role in the everyday operations of the agency. The division is comprised of Agency Counsel, Central Records, Library, Financial Resources, Human Resources, Facilities, Information Technology, and Learning and Development.

DEPARTMENT/SECTION - INFORMATION TECHNOLOGY

Agency Counsel

Agency Counsel provides legal advice and guidance to the commissioners, executive management, and other divisions relating to legal matters affecting the operation of the agency in order to minimize risk, facilitate decision-making, and ensure compliance with statutory and regulatory requirements and PUCT policies and rules. The division processes the agency's Public Information Act requests, advises on contracting and procurement processes, assists with the development of internal policies, conducts internal investigations and advises executive management, serves as the agency's ethics advisor, provides training to agency employees, and provides advice on special projects as assigned.

Central Records

Central Records receives and processes filing submissions for cases before the Commission. Staff members assist customers, utility representatives, the public, and staff with filing documents in docketed cases and ongoing agency projects.

Files documents include pleadings, testimony, briefs, affidavits, requests for information, rulemakings, registrations, tariffs, certificates of convenience and necessity, sale, transfer, and mergers, interconnection agreements, ADADs, and annual reports. Staff also reviews filings and evaluates documents for compliance with federal and state privacy laws prior to processing. Central Records processes confidential materials, workshop and open meeting transcripts, and agency publications and works with the Financial Resources Division on billing and payments for registrations, copies, and publications.

Library

The PUCT Library offers a dynamic research collection of books, periodicals, technical standards, legislative and government documents, newspapers, and online databases pertaining to law, energy regulation, electricity, water, telecommunications, engineering, and utility finance. The PUCT Librarian is experienced in legislative, energy, business, and financial research and assists commissioners, staff, and the public with a variety of inquiries.

Financial Resources

Financial Resources is a critical backbone for the Commission and one of the many facets of the Commission's Operations Division. Tasked with a plethora of assignments, much of Financial Resources work goes on behind the scenes. The invaluable staff of the Financial Resources department care for all of their activities, making sure the PUCT remains in compliance with Texas state laws, Texas Comptroller requirements and Legislative requirements.

Human Resources

Human Resources supports the PUCT’s mission with the belief that our people are the agency's most valuable resource. We partner with employees and agency leadership to attract, develop, support, and retain a highly qualified workforce while fostering a workplace where employees are valued, supported, and equipped to succeed.

The Human Resources Department provides comprehensive workforce services, including recruitment and staffing, classification and compensation, benefits and leave administration, employee relations, performance management, onboarding, and workforce planning. HR also develops and administers human resources policies and procedures, provides guidance and support to employees, provides human resources guidance and training to supervisors, and promotes fair, consistent, and effective practices that support our people and advance the agency's mission.

Information Technology

Information Technology (IT) provides support for the technological needs of the Public Utility Commission of Texas (PUCT) commissioners, executive management, and agency staff members. These technological needs encompass the management of PUCT's internal business systems, computing infrastructure, and information security program. IT is organized into three teams: Technology Support and Operations, Application Development, and Information Security.

Technology Support and Operations supports the agency desktop environment by installing, maintaining, and troubleshooting workstation software and hardware, and optimizing staff's ability to use their computer resources. Additionally, they manage the agency's servers, perform systems management and integration, and support resolving IT related issues for staff.

Application Development creates and maintains support for over 50 internal and external business applications, provide application support to PUCT staff and external customers, databases administration, and perform business analysis and project coordination.

Information Security oversees the planning, implementation, and monitoring of security measures for the protection of information systems and infrastructure.

Learning and Development

The Learning and Development program fosters a culture of learning at the PUCT and works to meet the needs of our staff. Those needs can be division specific, subject-matter specific, and individualistic. By investing in professional development, the PUCT can more effectively serve Texans.

Services Provided By Learning And Development Include

An array of professional development options by offering a range of learning opportunities to help employees excel in their career from facility tours, workshops, to utility conferences.

A learning platform where employees have access to training resources designed to enhance an employee's skills and knowledge.

Knowledge-sharing sessions that allows employees to be a part of the agency's learning community where employees can share their PUCT experience and knowledge.

Looking to take the next step in your career? Ready for a meaningful career in public service? The Public Utility Commission of Texas (PUCT) has an opportunity for a motivated professional to help advance the agency's mission and support critical work for the state of Texas.

The Agency Operations is seeking a Systems Administrator, a position responsible for performing highly advanced systems administration, cloud infrastructure administration, database administration, and enterprise network administration work in the Information Technology Department. Serves as a senior technical leader responsible for the architecture, implementation, maintenance, and support of enterprise technology environments. Design and maintain complex hybrid-cloud infrastructures utilizing Microsoft 365, Microsoft Azure, Windows Server technologies, Microsoft SQL Server, Palo Alto Networks security platforms, and Cisco Meraki networking solutions. Provide technical leadership, may supervise the work of others.

Preferred Qualifications

• Experience administering enterprise hybrid-cloud environments utilizing Microsoft 365, Microsoft Azure, Windows Server, and Microsoft SQL Server technologies.
• Experience administering enterprise network and security infrastructure, including firewalls, identity and access management, endpoint security, or vulnerability remediation.
• Experience leading or providing technical oversight for complex enterprise infrastructure projects, including system implementations, upgrades, migrations, or disaster recovery initiatives

WORK SCHEDULE

The PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees may request an alternative work schedule in accordance with the PUCT’s Alternative Work Schedule Policy. Approval of such requests is based on business needs and management discretion and is not guaranteed.

Newly hired employees are required to complete a waiting period before becoming eligible to telecommute. After 30 days of employment and with supervisor approval, a new hire may telecommute up to one day per week. After 90 days of employment and with supervisor approval, a new hire may telecommute up to two days per week. Supervisors may require new hires to report to the office more frequently if necessary to support training, performance, or business needs.

VETERAN'S PREFERENCE

Veterans, Reservists, or Guardsmen with a Military Occupation Specialty (MOS) or additional duties that fall in the fields listed in the below link who meet the minimum qualifications are encouraged to apply.

The MOS codes applicable to this position can be accessed at:

Military Crosswalk for Systems Administrator

If you qualify for a Veteran Employment Preference, it is mandatory that you provide the required documentation with your State of Texas Application. Documentation must be provided before a Veteran Preference can be granted. Required documentation is as follows: Veteran - DD Form 214; Surviving Spouse of a Veteran who has not remarried - Marriage Certificate and DD Form 1300; Orphan of a Veteran who was killed during active duty - Birth Certificate and DD Form 1300.

Starting salary will be determined based on the selected candidate's qualifications and experience within the advertised salary range. The salary of an ERS retiree or non-contributing member may be 6% less than the recommended salary.

REMARKS

• Due to the volume of applications received, only candidates selected for an interview will be contacted. The timing of application review and interviews may vary based on the needs of the agency and the recruitment process.
• All information provided in connection with an employment application must be accurate and complete. Any misstatement, falsification, or omission of information may result in refusal to hire or, if hired, termination.
• If the position requires it, licensure as a Professional Engineer or to practice law in Texas will be verified through the Professional Board of Engineers or the State Bar of Texas for the selected candidate.
• A satisfactory driving record is necessary for driving a state or personal vehicle for agency business. Selected candidates will have their driving records evaluated according to the Commission's Traffic Safety policy.
• For males born on or after January 1, 1960, the PUC will verify Selective Service registration through the online Selective Service System. Males born after January 1, 1960, who are not registered must provide proof of exemption from the Selective Service registration requirement.
• The Public Utility Commission of Texas (PUCT) participates in the EVerify+ system to confirm employment eligibility for all newly hired employees. All candidates must be legally authorized to work in the United States at the time of hire.
• Employment offers are contingent upon successful completion of the EVerify+ employment eligibility process.
• The PUCT does not have the ability to sponsor employees for work authorization and does not have a formal training program to participate in the STEM OPT extension program sponsored through U.S. Universities.
• Your application for a position with access to sensitive systems, confidential records, or information related to critical infrastructure facilities may subject you to a criminal background check pursuant to Texas Government Code 411.14031 and Texas Utilities Code 12.107 after a conditional offer of employment is made. Your consent for this criminal background check will be requested following a conditional offer of employment.
• The Public Utility Regulatory Act imposes certain restrictions on PUCT employees investments, professional activities, and relationships with public utilities, with some limited exceptions. PUCT employees are also prohibited from having a financial interest in a public utility, an affiliate of a public utility, and a person a significant portion of whose business consists of furnishing goods or services to public utilities or affiliates.
• The PUCT has a Post-Employment Restriction - details furnished upon request.
• The PUCT is an Equal Employment Opportunity Employer.

Internal Applicant Eligibility Requirements

• Newly hired employees must successfully complete their six-month probationary period and have a satisfactory performance review on file before becoming eligible to apply for other positions within the PUCT.
• Employees who transfer to a new position or division must remain in their new role for at least six months and have a satisfactory performance review before applying for another position within the PUCT.
• Employees are not eligible to apply for positions within their classification series in their current division. This restriction does not apply for supervisory positions within the same classification series. Advancement within a classification series in the same division occurs through the promotional process based on demonstrated performance at the high level.