PUCT, IT Business Analyst (Info Tech Business Analyst III)

Public Utility Commission of Texas; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

The Public Utility Commission of Texas is seeking an IT Business Analyst to support the Information Technology Department by analyzing business needs, gathering and documenting requirements, evaluating processes and workflows, and translating user needs into effective technology solutions.

This role will collaborate with agency leadership, staff, subject matter experts, developers, vendors, and other stakeholders throughout the system development lifecycle and will support user acceptance

Qualifications

• Bachelor's degree required for consideration.
• Minimum of three years of full-time paid work experience as a Business Analyst or in a related IT role supporting application development within an agile framework.
• Additional full-time work experience may be substituted for education on a year-for-year basis.

Responsibilities

• Analyze business needs, document requirements, and evaluate processes.
• Collaborate with leadership, staff, developers, vendors, and stakeholders across the SDLC.
• Support user acceptance testing, implementation, and ongoing system improvements.

Skills

User stories & acceptance criteria

Effort estimation & scheduling

Communication of technical concepts

Education

Bachelor's degree in IT or related field

Job description

Agency Information

The Public Utility Commission of Texas: Your Gateway to a Fulfilling Career!

The Public Utility Commission regulates the state's electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints.

Join a Team Dedicated to Public Service

Are you passionate about making a positive impact on the lives of Texans? We are committed to building a highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructure

Make a Difference with Us

We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment.

Competitive Benefits Package

In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees.

For a Detailed Overview, Please Visit

PUCT Employee Benefits

DIVISION - AGENCY OPERATIONS

The Agency Operations division is the administrative backbone to the PUCT and has several departments within the division that play an integral role to the everyday operations of the agency. The division is comprised of Agency Counsel, Central Records, Library, Financial Resources, Human Resources, Facilities, Information Technology, and Learning and Development.

Agency Counsel

Agency Counsel provides legal advice and guidance to the commissioners, executive management, and other divisions relating to legal matters affecting the operation of the agency in order to minimize risk, facilitate decision-making, and ensure compliance with statutory and regulatory requirements and PUCT policies and rules. The division processes the agency's Public Information Act requests, advises on contracting and procurement processes, assists with the development of internal policies, conducts internal investigations and advises executive management, serves as the agency's ethics advisor, provides training to agency employees, and provides advice on special projects as assigned.

Central Records

Central Records receives and processes filing submissions for cases before the Commission. Staff members assist customers, utility representatives, the public, and staff with filing documents in docketed cases and ongoing agency projects. Filed documents include pleadings, testimony, briefs, affidavits, requests for information, rulemakings, registrations, tariffs, certificates of convenience and necessity, sale, transfer, and mergers, interconnection agreements, ADADs, and annual reports. Staff also reviews filings and evaluates documents for compliance with federal and state privacy laws prior to processing. Central Records processes confidential materials, workshop and open meeting transcripts, and agency publications and works with the Financial Resources Division on billing and payments for registrations, copies, and publications.

Library

The PUCT Library offers a dynamic research collection of books, periodicals, technical standards, legislative and government documents, newspapers, and online databases pertaining to law, energy regulation, electricity, water, telecommunications, engineering, and utility finance. The PUCT Librarian is experienced in legislative, energy, business, and financial research and assists commissioners, staff, and the public with a variety of inquiries.

Financial Resources

Financial Resources is a critical backbone for the Commission and one of the many facets of the Commission's Operations Division. Tasked with a plethora of assignments, much of Financial Resources' work goes on behind the scenes. The invaluable staff of the Financial Resources department care for all of their activities, making sure the PUCT remains in compliance with Texas state laws, Texas Comptroller requirements and Legislative requirements.

Human Resources

Human Resources supports the PUCT's mission with the belief that our people are the agency's most valuable resource. We partner with employees and agency leadership to attract, develop, support, and retain a highly qualified workforce while fostering a workplace where employees are valued, supported, and equipped to succeed. The Human Resources Department provides comprehensive workforce services, including recruitment and staffing, classification and compensation, benefits and leave administration, employee relations, performance management, onboarding, and workforce planning. HR also develops and administers human resources policies and procedures, provides guidance and support to employees, provides human resources guidance and training to supervisors, and promotes fair, consistent, and effective practices that support our people and advance the agency's mission.

Information Technology

Information Technology (IT) provides support for the technological needs of the Public Utility Commission of Texas (PUCT) commissioners, executive management, and agency staff members. These technological needs encompass the management of PUCT's internal business systems, computing infrastructure, and information security program. IT is organized into three teams: Technology Support and Operations, Application Development, and Information Security. Technology Support and Operations supports the agency desktop environment by installing, maintaining, and troubleshooting workstation software and hardware, and optimizing staff's ability to use their computer resources. Additionally, they manage the agency's servers, perform systems management and integration, and support resolving IT related issues for staff. Application Development creates and maintains support for over 50 internal and external business applications, provide application support to PUCT staff and external customers, databases administration, and perform business analysis and project coordination. Information Security oversees the planning, implementation, and monitoring of security measures for the protection of information systems and infrastructure.

Learning and Development

The Learning and Development program fostering a culture of learning at the PUCT and works to meet the needs of our staff. Those needs can be division specific, subject-matter specific, and individualistic. By investing in professional development, the PUCT can more effectively serve Texans.

Services Provided By Learning And Development Include

• An array of professional development options by offering a range of learning opportunities to help employees excel in their career from facility tours, workshops, to utility conferences.
• A learning platform where employees have access to training resources designed to enhance an employee's skills and knowledge.
• Knowledge-sharing sessions that allows employees to be a part of the agency's learning community where employees can share their PUCT experience and knowledge.

Turn business needs into technology solutions that make a difference. Bring your analytical thinking and problem-solving skills to the Public Utility Commission of Texas and help improve the systems and processes that support the agency's work.

Job Description

The Agency Operations Division is seeking an IT Business Analyst to support the Information Technology Department by analyzing business needs, gathering and documenting requirements, evaluating processes and workflows, and translating user needs into effective technology solutions. This position will collaborate with agency leadership, staff, subject matter experts, developers, vendors, and other stakeholders throughout the system development lifecycle and support user acceptance testing, implementation, and ongoing system improvements.

If you enjoy connecting people, processes, and technology to solve problems and improve the way work gets done, we want to hear from you. Bring your business analysis expertise and collaborative mindset to the PUCT and help shape technology solutions that support the agency's mission.

Minimum Qualifications

The ideal candidate should possess the following minimum qualifications. Applicants must meet all the required minimum qualifications to be considered for this position.

• Graduation from an accredited college or university with a bachelor's degree; and
• A minimum of three years of full-time paid work experience as a Business Analyst or in a related IT role in supporting application development within an agile framework.
• Additional full-time work experience as a Business Analyst or in a related IT role supporting application development with an agile framework may be substituted for education on a year-for-year basis.

Preferred Qualifications

• Experience developing user stories, acceptance criteria, process workflows, or user acceptance testing documentation.
• Experience in estimating project effort and timelines.
• Experience in expressing technical and business concepts and conclusions orally and in writing.

WORK SCHEDULE

The PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees may request an alternative work schedule in accordance with the PUCT's Alternative Work Schedule Policy. Approval of such requests is based on business needs and management discretion and is not guaranteed. Newly hired employees are required to complete a waiting period before becoming eligible to telecommute. After 30 days of employment and with supervisor approval, a new hire may telecommute up to one day per week. After 90 days of employment and with supervisor approval, a new hire may telecommute up to two days per week. Supervisors may require new hires to report to the office more frequently if necessary to support training, performance, or business needs.

VETERAN'S PREFERENCE

Veterans, Reservists, or Guardsmen with a Military Occupation Specialty (MOS) or additional duties that fall in the fields listed in the below link who meet the minimum qualifications are encouraged to apply.

The MOS codes applicable to this position can be accessed at:

Military Crosswalk for IT Business Analyst

Job Description Link

A detailed job description can be viewed on our website: https://puc.texas.gov/HumanResources/Home/Jobs

Starting Salary

Starting salary will be determined based on the selected candidate's qualifications and experience within the advertised salary range. The salary of an ERS retiree or non-contributing member may be 6% less than the recommended salary.

REMARKS

• Due to the volume of applications received, only candidates selected for an interview will be contacted. The timing of application review and interviews may vary based on the needs of the agency and the recruitment process.
• All information provided in connection with an employment application must be accurate and complete. Any misstatement, falsification, or omission of information may result in refusal to hire or, if hired, termination.
• If the position requires it, licensure as a Professional Engineer or to practice law in Texas will be verified through the Professional Board of Engineers or the State Bar of Texas for the selected candidate.
• A satisfactory driving record is necessary for driving a state or personal vehicle for agency business. Selected candidates will have their driving records evaluated according to the Commission's Traffic Safety policy.
• For males born on or after January 1, 1960, the PUC will verify Selective Service registration through the online Selective Service System. Males born after January 1, 1960, who are not registered must provide proof of exemption from the Selective Service registration requirement.
• The Public Utility Commission of Texas (PUCT) participates in the EVerify+ system to confirm employment eligibility for all newly hired employees. All candidates must be legally authorized to work in the United States at the time of hire.
• Employment offers are contingent upon successful completion of the EVerify+ employment eligibility process.
• The PUCT does not have the ability to sponsor employees for work authorization and does not have a formal training program to participate in the STEM OPT extension program sponsored through U.S. Universities.
• Your application for a position with access to sensitive systems, confidential records, or information related to critical infrastructure facilities may subject you to a criminal background check pursuant to Texas Government Code 411.14031 and Texas Utilities Code 12.107 after a conditional offer of employment is made. Your consent for this criminal background check will be requested following a conditional offer of employment.
• The Public Utility Regulatory Act imposes certain restrictions on PUCT employees investments, professional activities, and relationships with public utilities, with some limited exceptions. PUCT employees are also prohibited from having a financial interest in a public utility, an affiliate of a public utility, and a person a significant portion of whose business consists of furnishing goods or services to public utilities or affiliates.
• The PUCT has a Post-Employment Restriction - details furnished upon request.
• The PUCT is an Equal Employment Opportunity Employer.

Internal Applicant Eligibility Requirements

• Newly hired employees must successfully complete their six-month probationary period and have a satisfactory performance review on file before becoming eligible to apply for other positions within the PUCT.
• Employees who transfer to a new position or division must remain in their new role for at least six months and have a satisfactory performance review before applying for another position within the PUCT.
• Employees are not eligible to apply for positions within their classification series in their current division. This restriction does not apply for supervisory positions within the same classification series. Advancement within a classification series in the same division occurs through the promotional process based on demonstrated performance at the high level.