Public Works Outreach Coordinator

City of Norwalk, Connecticut; Norwalk (CT); In loco; USD 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

The City of Norwalk, Connecticut is seeking a Public Works Paraprofessional to provide technical coordination and responsive service to the public on all facets of public works projects.

You will research inquiries, coordinate divisions, prepare sketches and reports, and assist at information meetings, ensuring accurate, timely communication and records management for drainage, sewer, and road projects.

Competenze

• Knowledge of municipal functions and daily departmental operations.
• Ability to defuse hostile complainant or situation.
• Ability to operate word processing and data processing equipment.
• Ability to deal effectively with members of the public and City staff.
• Ability to prepare clear and concise technical reports.
• Ability to work in poor weather conditions, including heat, cold, rain, or snow.
• Ability to provide written and verbal responses to the public regarding complaints or questions received.

Mansioni

• Receives oral or written instruction from Supervisors.
• Plans work according to standard procedures.
• Maintains a working knowledge of all phases of engineering design, survey and construction for public works projects.
• Assists in the investigations of drainage or sewer system problems and complaints and prepares preliminary data as needed.
• Assists at public informational meetings.
• Maintains neighborhood coordination and public contact on a variety of public works projects and maintenance operations.
• Prepares sketches and reports.
• Serves as intake for written, verbal or telephone questions, problems and complaints.
• Researches answers to informational questions and responds back to questioner.
• Handles questions concerning maintenance operations of the department, land problems or complaints about on-going construction projects.
• Contacts any complainants and explains the remedy that will be taken.
• Composes and types written responses to complainants and distributes same to the responsible area within the Department of Public Works.
• Maintains records of complaints and status of same by use of computer.
• Makes motor vehicle trips to investigate complaints as necessary.
• Provides administrative assistance as assigned.
• Assists contractors and members of the public in completing applications for road opening permits, sidewalk permits, sewer inspection permits.
• Provides operations status to the various Divisions of the Department as well as to the general public.
• Provides public information and coordination relating to recycling programs.
• Assigned to the Director’s office to coordinate various special public works activities.

Conoscenze

Public interaction

Communication skills

Public relations

Word processing

Data processing

Technical reporting

Weather tolerance

Public correspondence

Formazione

Associate degree in Engineering or related field

Strumenti

Word processing software

Spreadsheet software

Descrizione del lavoro

The City of Norwalk, Connecticut is seeking a Public Works Paraprofessional to provide technical coordination and responsive service to the public on all facets of public works projects.

You will research inquiries, coordinate divisions, prepare sketches and reports, and assist at information meetings, ensuring accurate, timely communication and records management for drainage, sewer, and road projects.