Public Works Coordinator

City of Norwalk, Connecticut; Norwalk (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

The City of Norwalk, Connecticut is seeking a Public Works Paraprofessional to provide technical coordination and responsive service to the public on all facets of public works projects.

You will research inquiries, coordinate divisions, prepare sketches and reports, and assist at information meetings, ensuring accurate, timely communication and records management for drainage, sewer, and road projects.

Qualifications

• Knowledge of municipal functions and daily departmental operations.
• Ability to defuse hostile complainant or situation.
• Ability to operate word processing and data processing equipment.
• Ability to deal effectively with members of the public and City staff.
• Ability to prepare clear and concise technical reports.
• Ability to work in poor weather conditions, including heat, cold, rain, or snow.
• Ability to provide written and verbal responses to the public regarding complaints or questions received.

Responsibilities

• Receives oral or written instruction from Supervisors.
• Plans work according to standard procedures.
• Maintains a working knowledge of all phases of engineering design, survey and construction for public works projects.
• Assists in the investigations of drainage or sewer system problems and complaints and prepares preliminary data as needed.
• Assists at public informational meetings.
• Maintains neighborhood coordination and public contact on a variety of public works projects and maintenance operations.
• Prepares sketches and reports.
• Serves as intake for written, verbal or telephone questions, problems and complaints.
• Researches answers to informational questions and responds back to questioner.
• Handles questions concerning maintenance operations of the department, land problems or complaints about on-going construction projects.
• Contacts any complainants and explains the remedy that will be taken.
• Composes and types written responses to complainants and distributes same to the responsible area within the Department of Public Works.
• Maintains records of complaints and status of same by use of computer.
• Makes motor vehicle trips to investigate complaints as necessary.
• Provides administrative assistance as assigned.
• Assists contractors and members of the public in completing applications for road opening permits, sidewalk permits, sewer inspection permits.
• Provides operations status to the various Divisions of the Department as well as to the general public.
• Provides public information and coordination relating to recycling programs.
• Assigned to the Director’s office to coordinate various special public works activities.

Skills

Public interaction

Communication skills

Public relations

Word processing

Data processing

Technical reporting

Weather tolerance

Public correspondence

Education

Associate degree in Engineering or related field

Tools

Word processing software

Spreadsheet software

Job description

Description Of Work

Description Of WorkPosition Definition: Provides technical coordination, assistance and response to questions and concerns from the general public relating to all facets of public works operations and capital improvement projects. Coordinates all divisional activities as they relate to the general public. Researches information concerning the questions and complaints and responds to the public.Example of Duties: Receives oral or written instruction from Supervisors. Plans work according to standard procedures. Maintains a working knowledge of all phases of engineering design, survey and construction for public works projects. Assists in the investigations of drainage or sewer system problems and complaints and prepares preliminary data as needed. Assists at public informational meetings. Maintains neighborhood coordination and public contact on a variety of public works projects and maintenance operations. Prepares sketches and reports. Serves as intake for written, verbal or telephone questions, problems and complaints. Researches answers to informational questions and responds back to questioner. Handles questions concerning maintenance operations of the department, land problems or complaints about on-going construction projects. Contacts any complainants and explains the remedy that will be taken. Composes and types written responses to complainants and distributes same to the responsible area within the Department of Public Works. Maintains records of complaints and status of same by use of computer. Makes motor vehicle trips to investigate complaints as necessary.Additional Duties: Provides administrative assistance as assigned. Assists contractors and members of the public in completing applications for road opening permits, sidewalk permits, sewer inspection permits. Provides operations status to the various Divisions of the Department as well as to the general public. Provides public information and coordination relating to recycling programs. Assigned to the Director’s office to coordinate various special public works activities.Supervised By: Receives direction and general supervision from a designated Civil Engineer or the Director as required.Note: The above is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task or responsibility.Required Knowledge, Skills And AbilitiesKnowledge of municipal functions and daily departmental operations. Ability to defuse hostile complainant or situation. Ability to acquire skill to operate word processing and data processing equipment. Ability to deal effectively with members of the public and City staff. Ability to prepare clear and concise technical reports. Ability to work in poor weather conditions, including heat, cold, rain, or snow. Ability to provide written and verbal responses to the public regarding complaints or questions received.Minimum Qualifications

• Associate’s degree in Engineering or a related field

AND

• Three (3) years of experience in para-engineering work, public relations, or work with high public contact.

(Note: Work experience that includes para-engineering and/or public works administration assistance may be substituted for the educational requirements on a year-for-year basis). Working knowledge of engineering and public works assistance operations.Special Licenses/Certifications AND/OR Supplemental InformationLicense or Certificate: ValidMotor Vehicle Operator’s License. This position is Grade 81. The City of Norwalk is an Affidative Action/Equal Opportunity Employeer