Public Works Office Assistant - Customer Service & Admin

City of Dubuque, IA; Dubuque (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

The City of Dubuque, IA is seeking a part-time Office Assistant to support daily Public Works operations. You will be a key contact for residents and customers, handling inquiries, processing requests, and routing issues to the appropriate teams in a fast-paced environment.

The role requires strong clerical skills, attention to detail, and the ability to manage multiple priorities while providing courteous service.

Qualifications

• High school diploma or equivalent (GED) required.
• At least 1 year of customer service, clerical, administrative support, or related experience.

Responsibilities

• Answer and route a high volume of incoming calls from residents, businesses, and internal customers.
• Process customer complaints and service requests and route them to the appropriate staff.
• Coordinate refuse and recycling cart orders, deliveries, exchanges, repairs, and removals.
• Dispatch cart-related work to field staff and track completion.
• Scan, index, and organize departmental records, reducing backlog and maintaining accuracy.

Skills

Customer service

Multiline phone

Records management

Microsoft Office

Education

High school diploma or equivalent

Tools

LaserFiche

Job description

The City of Dubuque, IA is seeking a part-time Office Assistant to support daily Public Works operations. You will be a key contact for residents and customers, handling inquiries, processing requests, and routing issues to the appropriate teams in a fast-paced environment.

The role requires strong clerical skills, attention to detail, and the ability to manage multiple priorities while providing courteous service.